o Served as the communication liaison between the operating team, business managers, and customers by having sent 700+ distinct service changes to UP customers communicating rail service changes, engaging with customer feedback, and sharing monthly metrics with the business teams o Renewed 1-year contracts under $750,000 in revenue. Renewed 41 contracts summing 10M+ in revenue o Evaluated the accrual certification process to uncover inefficiencies marketing and finance were facing: Created SOP, enhanced existing training resources, increased visibility to ensure contracts were properly accrued for, and built reports to facilitate certification assistance

o Connected with 20+ customers on a daily basis to sell ad space and place sale orderso Analyzed analytical data, evaluation tools, and current market trends to advise customers on the most effective place to list their ads to increase sales success and maximize their selling price o Managed around 200 independent seller accounts nationwide and consistently created new ads and modified existing ads as needed for our website and publication, billed accounts, and maintained sales records

o Analyzed social media data and key metrics across five social media platforms to determine the most effective options for increased recruitment reach and retention o Examined marketing techniques and administered surveys to identify the best measures for Swiss Re to take to promote an insurance career to younger job applicants

o Completed coursework in global business and economics at Blue Valley Center for Advanced and Professional Studies (CAPS) o CAPS is profession-based learning designed to improve professional skills and collaborate with businesses, developing skilled students with leadership capabilitieso Improved my professional business skills and teamwork abilities by collaborating with my peers and working alongside businesses in the Kansas City Area

o Solicited donations and recruited businesses to become donors for the annual fundraising event o Marketed the event to over 40 companies so potential donors would become knowledgeable and interested o Worked alongside three team members and gained valuable team management experience to ensure organization was kept and goals were met promptly