Patient Service Specialist
CurrentGreet and screen patients at front desk; answer phonesSchedule appointments using Casamba schedulerEPIC EMR systemAssist patients with registration documentsVerify patient insurance and explain benefit coverageResponsible for acquiring all authorizations as required by insurance plansMaintain patient electronic medical recordsRun daily clinic billing reports; analyze data and rectify errorsBalance and post daily clinic charges using Casamba Rehab ToolboxKnowledge of ICD-9/ICD-10 & CPT codingSupport team of physical therapists as needed