Managed a client base of 25 to 30 Financial Institutions (debit and/or credit) providing direct support to the clients’ card portfolio risk management program from a Risk Consulting perspective.Conducted daily analysis of data from the Falcon Fraud monitoring system, Fraud reports, and transactional activity, offering proactive recommendations to mitigate fraud loss due to fraudulent activity though monitoring, and analyzing the data. Recommended rules to target fraud while not adversely affecting legitimate cardholder transactions. Maintained an annual average False Positive Ratio of 5.4:1, below the Fiserv target of 6.0:1 and Industry average of 15:1.Guided initial consultation with new clients to determine comfort levels with Risk Portfolios, recommending Risk parameter settings, rules, and daily thresholds to support that level. Followed-up to ensure the client was on target.Headed monthly client information sessions to review prior month’s performance by use of the Monthly Fraud Statistic report, recommended rules that could be removed or modified due to non-performance, shared Best Practices and informed the client of enhancements, while also cross-selling new products.Recognized as Risk Team subject matter expert (SME) for Full Service Credit - Resource to the team for research and training for the credit application.Participated in the migration of Full Service Credit Clients to the Enfact Risk Portal, by transferring exiting rules to new platform, reviewing for non-preforming rules, and suggesting changes. Updated clients from a risk perspective and assisted with questions regarding the new applications available such as Card Management, Case Tracker and TranBlocker. Assisted with daily emails and ACD lines to handle issue for non-risk clients.

Sustained operational needs of Full Service Credit clients by providing support for Credit Processing software. Served as initial contact for basic support and troubleshooting for third party products and a liaison between third party products and clients including 24/7 call center, Visa/MasterCard, online access site, rewards programs, card fraud/risk tools and card production. Facilitated post-implementation training support for new clients. Engaged core processors to ensure seamless integration between banking applications and card services.Reviewed control records and made recommendations for changes in settings to ensure Financial Institution was performing at maximum efficiency.Hosted regular client status calls to review new and outstanding issues and projects.Led the migration of Full Service Credit client users due to software upgrade from CM 2.0 to Credit Console; acted as a resource for the Client Services team regarding the new product.

Supported integrated software and hardware solutions to the Hospitality Industry with an emphasis on the credit card software. Delivered remote administration of the credit card interface to include installation, configuration, training, and maintenance. Liaised between the hotel and the credit card processors. Facilitated training to new members of the team, as well as holding weekly team meetings and participating in management meetings providing updates and recommendations regarding the credit card processing. Supplied on-site installation and training and was assigned sensitive clients.