Maureen Cook Email and Phone Number
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Maureen Cook is a Customer Experience Specialist at Ciena at Ciena. She possess expertise in telecommunications, product management, carrier ethernet, project management, process improvement and 8 more skills. She is proficient in English and French.
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Customer Experience SpecialistCiena Dec 2012 - PresentMontreal, CanadaTo implement Ciena's Customer Experience strategy by: - Defining a common Ciena CX vision. - Creating an integrated “voice of customer” decision support program for the design of consistent, value-added experiences. - Partnering across organizations to drive action leading to a measurably improved CX. - Nurturing the Ciena culture though training, hiring and awareness programs. -
Customer Loyalty ManagerCiena Mar 2010 - Nov 2012To improve customer satisfaction and loyalty by enhancing and fostering relationships with customers. This includes:- Providing the business with an on-going customer feedback process to enhance the value delivered to customers.- Developing and implementing actions for product and process improvements based on customer feedback. - Enhancing the relationship with customers by communicating improvements directly to customers. - Bringing the voice of the customer to all employees.
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Cost Reduction Project ManagerNortel Feb 2008 - Mar 2010Responsible for identifying and implementing design cost reduction ideas on a major Nortel Optical product line. -
Quality Program ManagerNortel Aug 2006 - Feb 2008Developed MEN Business Quality Plan. Program managed key customer issues / escalations to resolution: identifying issues that need intervention, assembling the appropriate primes needed for resolution, tracking and reporting on progress.
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Npi Project ManagerNortel 2004 - 2006Project managed the introduction of multiple products in the Optical portfolio.
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Customer Value Management ManagerNortel Networks 1999 - 2004Led a team who used customer satisfaction survey results to drive initiatives to address customer dissatisfiers and increase customer satisfaction and loyalty. Implemented process improvements and developed a customer communication program around these improvements
Maureen Cook Skills
Maureen Cook Education Details
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Marketing/Marketing Management, General -
Math, Psychology
Frequently Asked Questions about Maureen Cook
What company does Maureen Cook work for?
Maureen Cook works for Ciena
What is Maureen Cook's role at the current company?
Maureen Cook's current role is Customer Experience Specialist at Ciena.
What is Maureen Cook's email address?
Maureen Cook's email address is co****@****tico.ca
What is Maureen Cook's direct phone number?
Maureen Cook's direct phone number is +151438*****
What schools did Maureen Cook attend?
Maureen Cook attended Mcgill University, Mcgill University.
What skills is Maureen Cook known for?
Maureen Cook has skills like Telecommunications, Product Management, Carrier Ethernet, Project Management, Process Improvement, Program Management, Customer Satisfaction, Coaching, Business Process Improvement, Customer Experience, Wireless, Team Leadership.
Who are Maureen Cook's colleagues?
Maureen Cook's colleagues are Rohit Chormale, Matt Hayes, Tim Gerber, Stephanie Walker, Stuti Shrivastava, Surbhi Jain, Arthur Wong.
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maureen cook
Montreal, Qc -
1sunlife.com -
1acornfs.com2 +197399XXXXX
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