Performs routine clerical and administrative work, supports executive leadership, provides customer/public assistance, explains benefits, and maintains and updates records/databases. Researches reference materials, regulations, and standards and complies with policies and directives.- Counseled Veterans, their dependents, and survivors via assigned access channel (telephone/email/video/chat); explored available VA benefits as well as connected to external organizations/resources to assist client.- Educated clients/Veterans on numerous programs including compensation and pension benefits, home loan eligibility, education, healthcare, life insurance, and burial benefits, vocational rehabilitation services, fiduciary assistance, general Social Security Administration benefits/programs, and other federal, state, and local domestic relations and assistance programs; determined short- and long-term needs to help resolve situation.- Explained documents necessary to facilitate timely processing of claims and appeals; assisted Veteran with obtaining and completing documents/forms per submitted claim/appeal.- Handled administrative tasks; provided status updates using mandatory scripting requirements, processed change of address requests, corrected/changed direct deposit information, managed burial allowance claims as well as dependency claim, and clarified VBA rating decisions; established excellent relationships with Veterans and family members.- De-escalated charged situations; extended empathy towards identified problem, implemented proactive listening, and spoke respectfully when addressing challenges.- Entered data to generate accurate benefit payments, monitored pending issues, and scheduled future actions; released completed and corrected notifications of benefits determinations via internal system.

Helping Veterans

• Acted as the unofficial point of contact for DLA with Global Electronics Recycling and Regency staff, higher echelon at Battle Creek J3/4 staff, and the Western Region DSDs. • Spokesperson for Phoenix bringing up issues and concerns of the team• Maintained communication with supervision at Tucson and contractor on a minimum of daily if not twice day basis• Implemented improved tracking and organization of property in the warehouse by ensuring labels were placed on every box or pallet with RCN, PO/IN, Location• Ensured that labeling was meticulously done during inventory, teardown and shred. • Identified and communicated with Tucson and Battle Creek the troubled property that could not be processed• Verified the mutilation process and dropped property in access of $500,000,000.00• Designed and implemented the logs that RCEA Phoenix uses to track all areas (RCN, secret property)• Independent worker capable of making decisions quickly, prioritizes work load to ensure all tasks are accomplished even if it means putting in the extra effort for the mission accomplishment• Composed the draft e-recycle DTG for Phoenix that currently is being written by higher• Completes all tasks assigned to RCEA Phoenix such as canceling aged MROs, drops, etc. etc.• I have ZERO errors in my transactions inducted into DSS and is meticulous in all records keeping• Developed weight ticket reconciliation log to track all property received until it is Demilitarized and removed from the Ultimate Disposal. This assisted in billing the contractor correctly.• Assisted AM in reconciling, generating proper documents and calculating the complete Global Electronics from 1 January 2016 to 1 August 2017 weights so that they could be properly billed.Generated proper documents and correct calculations of the billable weights so that they could be properly billed from September 2017-present. • Attended/Completed Property Accounting Basic and Field Operation Course at Battle Creek.

Supply Chain Manager, 10/2012 to 7/2015Supervised team of 30 in managing and distributing $80M+ inventory assets. Trained, mentored and monitored performance of team members. Managed annual $3.5 million+ budget, ensuring proper allocation and compliance with strict fiscal spending guidelines. Oversaw warehouse operations, including receipt, inspection, storage, issue, return and disposal of supplies and equipment.Liaised with sales/purchasing departments to gather and track information on customer needs and preferences. Coordinated planning and scheduling of transportation services. Generated and disseminated reports and correspondence and maintained records tracking transportation activities.➢ Boosted productivity by 100% by analyzing existing operations and formulating new procedures to enhance operations and improve supply distribution.➢ Spearheaded development and implementation of operational, safety, maintenance and procedural manuals.Supply Analyst Manager, 1/2008 to 1/2010Directly responsible for the oversight of 80 supply sections encompassing approximately 750,000 pieces of equipment valued at over $3.2 billion dollars. ➢ When deployed to Iraq 2008, tracked and executed the accurate pre-validation of 1,970 payment packages totaling more than $108 million dollars and processed 126 back payment packages unpaid from predecessors totaling $24 million dollars in appropriated funds. ➢ Conceived and defined performance metrics for measuring, comparing and evaluating supply chain factors such as product cost, availability and quality.Supply & Warehouse Manager, 12/2004 to 1/2008Supervised team of 20 in managing and distributing $20M+ inventory assets. Trained, mentored and monitored performance of team members. Managed annual $1.5 million+ budget, ensuring proper allocation and compliance with strict fiscal spending guidelines. Oversaw warehouse operations, including receipt, inspection, storage, issue, return and disposal of supplies and equipment.

UNITED STATES MARINE CORPS — San Diego, CaliforniaRecruiting Station Recruiter, Program Specialist and MEPS Liaison, 1/2010 to 10/2012Coordinated transportation and facilities requirements for 14 recruiting sub stations supporting monthly pool functions covering over 9,500 square miles in Southern California and Nevada area.Served as Uniformed Victim Advocate (UVA) providing advice, information and assistance on Sexual Assault matters to senior leadership. Presented annual preventative Sexual Assault training sessions to all staff. Key Achievement:➢ Planned, scheduled and executed 10 regional pool functions, 4 family days, 2 female pool functions and 2 field meets which resulted in an average of 600 participants at each event to motivate and inspire the Marine Corps applicant and Marine Corps Recruiter.