Results-focused Account Manager, specializing in driving operations growth. Eager to offer experience towards maximizing an employer’s continued success.PROFILE OF QUALIFICATIONSPolished, professional Account Manger offering:• Fifteen years of experience providing exceptional Account Management experience in a fast paced environment. • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.GROUP 1 AUTOMOTIVE 2012 - PRESENTCancellations RepresentativeProcessing requests to cancel various types of automotive warranties (i.e.: service, maintenance, GAP), submit requests to create and process refund checks, responding to and resolving customer requests for contract cancellation as well as distribution of refunds owed.Key Accomplishments:• Became the “go to” person for difficult clients.AT&T 1995 - 2008INSIDE SALES/ACCOUNT MANAGER Managed global accounts, created quotes, researched price and availability of various types of telecommunication products including, but not limited to: Cisco routers, phones, modems, software, resolved customer issues such as: equipment returns, invoice credits, billing research and adjustment, order tracking to customers and sales team.Key Accomplishments:• Generated $80,000-100,000 in monthly revenue.AES Manager Provided full administrative support to managers and sales force, timely follow up with requested reports, skilled in assessing problems and facilitating solutions, provided training and ongoing assistance with procedural functions to other employees, both local and abroad. Key Accomplishments:• Received several letters from clients acknowledging my outstanding customer service skills, received “OZ” award for being the “man behind the curtain” for the sales team.
Listed skills include Relocation, Real Estate, Buyer Representation, Leases, and 14 others.
