Maureen Flaherty Email & Phone Number

Kirkland, Wa, Us

Seattle, Wa, Us

Designing and delivering high-touch learning materials and experiences focused on a key customer touchpoint: returns and re-commerce.

Dallas, Tx, Us

Experienced leader in educational program management, overseeing department-wide training initiatives including team onboarding and the development of technical and facilities-focused products. I have successfully deployed product education across all business phases (Bid, Transition, Operate) for approximately 20,000 internal team members, driving significant business growth. My expertise encompasses diverse topics such as sustainability solutions, SaaS, facilities technology, EV charging, procurement programs, and benchmarking and analytics programs.Designed and implemented comprehensive strategies and content for team upskilling, with a focus on Onboarding, Diversity, Equity, and Inclusion (DE&I), Change Management, Voice of the Customer, Productization Principles, and Enhancing Communication and Collaboration. Co-developed sales enablement tools and programs (including a comprehensive sales certification program) to enhance the sales team's skills and effectiveness when selling products designed by the department.

Dallas, Tx, Us

Designed and delivered comprehensive global education strategy and programs for Host Hospitality and Cross-Functional Account Teams, utilizing in-person, live-online, and e-learning methods. Developed strategic onboarding plan and learning initiatives that encompass team building, leadership development, onboarding, career development, well-being, brand culture, Health, Safety, and Environment (HSE), Diversity, Equity, and Inclusion (DE&I), and technology training.Managing a learning base of approximately 3,000 employees including 130 leaders worldwide, my team and I successfully designed, delivered, and scaled bespoke learning programs. These initiatives include the development of a unified voice, adherence to standards, and a marketing approach for the education program. The internal training audience spans Facilities Engineers and Management, Property Management, Mail and Document Services, and Workplace Concierge Team Members at all levels.

Creator of multiple North American Education training programs, resulting in sales growth across all channels of business. Expertly facilitated and managed budgets for all programs including in-person, hands-on workshops, virtual training, and training certification processes, focused on coaching, leadership skill development, conflict resolution, operations, product knowledge and guest service. • Primary on-boarding specialist for North American RetailEducation team.• Developed strategic coaching and development plans across multi-channel network, including 22 (of 118) corporately owned stores, 100+ salon/spas, and 16 department store locations to deliver consistent results across all channels on lead measures.

Glendale, California, Us

Developed and managed wholesale accounts nationally. Partnered with salon/spa owners to curate professional spa menu offerings and design protocols based on cost of use. Customized and delivered sell-through strategies for retail based on needs of salon/spa. Responsible for creating and facilitating all professional training content nationally (online education focused).

Managed salon territory consisting of 43+ accounts successfully. Was market leader in region for fiscal year 2009 to date of exit (+9% to plan) through partnership with salon and spa owners, creating sales and education strategies for businesses based on specific needs. Acted as salon coach, creating accountability and inspiring service providers to retail. Delivered customer-service focused training modules

Recruited and led a diverse team to success in sales and hospitality by coaching; focusing on community engagement (events), product knowledge, and guest service. Increased profitability and exceeded KPI’s through dynamic payroll and scheduling management while also focusing on flawless execution of schematics and inventory management to ensure luxury boutique shopping experience. Hosted and facilitated new hire trainings in district as needed by District Manager and Regional Education Manager.