• Consultant and coordinator for several HP businesses and functional organizations, both in the United States and Internationally. Assist in the end to end requisition process from initiation to approval ensuring managers have the needed resources within a timely span.• Develop people strategy and communicate to management inefficiencies and areas of opportunity for resource consolidation in order to meet labor goals.• Manage business workforce planning efforts across all regions to… Show more • Consultant and coordinator for several HP businesses and functional organizations, both in the United States and Internationally. Assist in the end to end requisition process from initiation to approval ensuring managers have the needed resources within a timely span.• Develop people strategy and communicate to management inefficiencies and areas of opportunity for resource consolidation in order to meet labor goals.• Manage business workforce planning efforts across all regions to align with forecasted metrics.• Provide oversight and governance to the requisition process to ensure fair and equitable practices from one department to the next. • Collaborate with HR and Finance on policies when escalations arise, and to monitor tenure of contractors to ensure compliance of state and country laws.• ‘Stood up’ the department by creating all business processes and documentation to ensure department goals and objectives were met. Show less

• Managed the invoice and revenue recognition process for all outbound service part shipments.• Managed resource allocations and costs related to offshore activities in Costa Rica.• Communicated and negotiated cross functionally with various departments about project deliverables and resources.• Subject matter expert and consultant for process issues or SAP support.• America’s business liaison working with Finance, Collections, and Global Parts Supply Chain.• Escalation and… Show more • Managed the invoice and revenue recognition process for all outbound service part shipments.• Managed resource allocations and costs related to offshore activities in Costa Rica.• Communicated and negotiated cross functionally with various departments about project deliverables and resources.• Subject matter expert and consultant for process issues or SAP support.• America’s business liaison working with Finance, Collections, and Global Parts Supply Chain.• Escalation and process management, supporting 2 teams in Costa Rica.• Identified and managed several process improvement and cost saving projects.• Managed the change control process on behalf of the America’s.• Responsible for monitoring revenue reversals that impacted the P & L. Show less

• Managed call center employees and activities; monitored schedules, created metrics, and service levels.• Created and delivered training on new processes used to start up the call center. • Participated in and prepared for ISO certification.• Prepared training documentation, and delivered training to the Post Shipment and Parts Admin teams located in Costa Rica; business was moved offshore from Roseville to Costa Rica. Responsible for moving the business and signing off once… Show more • Managed call center employees and activities; monitored schedules, created metrics, and service levels.• Created and delivered training on new processes used to start up the call center. • Participated in and prepared for ISO certification.• Prepared training documentation, and delivered training to the Post Shipment and Parts Admin teams located in Costa Rica; business was moved offshore from Roseville to Costa Rica. Responsible for moving the business and signing off once transition completed.• Managed Offline Admin team prior to the work being transitioned to Costa Rica.• Ensured documentation standards are followed and documentation was complete and cohesive.• Transitioned many processes to remote locations or brought them in-house.• Developed and implemented numerous processes where system logic had to be redesigned or re-configured to meet business objectives. This included assisting the IT programmers and developers in testing and analyzing the test data.• Resolved numerous escalated issues to a win-win solution as part of the escalation team.• Assisted procurement and management in the execution of exceptions and “Big Deals”.• Received inbound customer calls resulting in orders placed or inquiries answered.• Resolved customer returns when proper authorization was not attached to ensure customer credits. Show less