Maureen Heftka Email & Phone Number

Cleveland, Ohio, United States

Rochester, New York, United States

• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Supported instructor with test administration, curriculum development and assignment grading.
• Used coordination and planning skills to achieve results according to schedule.

Fairport, New York, United States

• Organized bar inventory and storage procedures to keep stock within optimal levels and met expected customer demands.
• Consulted with managers to organize special events and promotions such as open mic nights to bring in new customers.
• Provided training and supervision to subordinate employees.

Independence, Ohio, United States

• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Inspire Clean Energy.
• Understood each target customer's business model, mapped out organization and identified unique technology needs.

Kent, Ohio, United States

• Lead groups of 1-20+ people on tour throughout campus facilities, engaging them with interesting facts and stand out achievement of the university
• Handle questions, enrollment, and problems for perspective students and parents
• Operate larger tours during special events to give visitors an overview of the campus

Florence, Tuscany, Italy

I had the opportunity to study at Kent State University's Florence campus my spring semester of my junior year. I was able to immerse myself into a culture I was unfamiliar with and left after five months with experiences and memories I will never forget.

Rochester, New York, United States

• Integrated professional communication skills when making daily calls to alumni to increase fundraising and volunteer hours for the yearly charity gala.
• Conducted alumni research and imputed data into the eTapestry database
• Demonstrated attention to detail and strength in problem solving while planning the yearly gala which raised $101,418
• Reviewed, proofed, edited marketing content and developed the monthly newsletter

Rochester, New York, United States

• Maintained working knowledge of available services and amenities offered throughout the golf club.
• The ability to work professionally while maintaining a focus on quality and customer service
• Executed all tasks delegated by the Banquet Manager in a timely manner to run a successful event

Kent, Ohio, United States

• Primary responsibility was to manage a well-organized, safe and secure sorority house with 31 living in residents
• Served as the liaison to the chapter of Gamma Epsilon and the board of House Corporation
• Upheld and enforced all University and Delta Gamma National polices

Kent, Ohio, United States

• Provided excellent customer service and satisfaction to prospective students through phone calls
• Demonstrated knowledge of the university and troubleshooted prospective students concerns regarding attending

Hospitality Mangement, Hospitality Administration/Management

High School Diploma