Maureen Johnson Email and Phone Number
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PROFESSIONAL SUMMARYA driving force in the software development and customer success departments who melds together the strategic needs of the company with the technical expertise to accomplish product updates, through strong technical leadership, with an eye on customer experience. Advanced knowledge of cloud information systems, agile practices, engineering management, and emerging technologies allows for calculated problem solving along with leading edge development. At ease communicating with high level executives, programming teams, or non-technical personnel to ensure projects continue moving forward. • Creative problem solver with the ability to relate to customer’s needs and sensitivities• Fosters strong partnerships between clients and company• Possesses a strong ethical code for doing the job right • Ability to recognize and maximize the potential of team members to ensure project completion• Passionate individual with a thirst for learning• Involved community member
Infoplus Commerce
View- Website:
- infopluscommerce.com
- Employees:
- 18
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Director Of TechnologyInfoplus Commerce Sep 2021 - PresentSt Louis, Missouri, United States-Works closely with the Product Owner and other stakeholders to delivery high-value MVPs -Facilitates all Scrum and Agile training for new team members-Responsible for product SLAs, Business Disaster Recovery, and product Cybersecurity initiatives -Responsible for AWS cost management and strategies -Plans and evolves appropriate team metrics to promote continuous improvement with assistance of the Product Leadership team-Facilitates, and supports all scrum events for the Infoplus Product Team, on an as needed basis-Identifies, analyzes, monitors, and resolves all impediments related to the engineering and QA department -Identifies risk mitigation strategies for CI/CD and technical debt-Identifies and documents potential technical programming needs for current clients and future development-Develops solutions and documentation for proprietary software problems-Facilitates and supports company culture-Directly manages Cloud Engineering, QA and Engineering teams at Infoplus-Company System Admin for all software-Awarded Evidence Base Management certificate in 2023-Awarded Certified Scrum Master certification by Scrum Alliance in August 2021
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Scrum Master | Technical EngineerInfoplus Commerce Jun 2020 - Sep 2021• Plans, facilitates, and supports all scrum events for the Tactical Product Team• Identifies, analyzes, monitors, and resolves all impediments• Identifies risk mitigation strategies during deployment• Plans and evolves appropriate team metrics to promote continuous improvement with assistance of the management team• Works closely with the Product Owner and other stakeholders to delivery high-value stories• Facilitates all Scrum and Agile training for new team members • Awarded Certified Scrum Master certification by Scrum Alliance in August 2021• Oversees the Tier II ticket queue and adhered to the support ticket escalation process• Works closely with the Support Software Engineer to identify, replicated, and test software bugs• Identifies and documents potential programming needs for current clients and future development• Develops solutions and documentation for proprietary software problems• Works closely with onboarding managers, the support team, and clients to ensure end user satisfaction
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Community Engagement ManagerGirl Scouts Of Southern Illinois Aug 2019 - Jun 2020- Oversaw all facets of volunteer experience and recruitment of 500+ girls and 150+ adults throughout five counties- 63% Annual retention of members through support, training, and engagement- 100% New member growth in two service areas- Maintained 5% Girl Market Share across five counties- Responsible for new volunteer orientation, lead volunteer training, and knowledgeable of volunteer roles to disseminate appropriate knowledge as necessary- Accountable for representing and extending Girl Scouts in community through networking, collaborative efforts, and presentations to educators and potential community partners - Researched market data to make data driven decisions to determine community needs, trends, and opportunities through Looker and Salesforce - Facilitated Sandler Sales techniques to garner new leads for membership sales- 1 year of remote working experience as outbased staff member- Curated patch and badge programs for virtual learning experiences - Assisted with LOIs and grant reporting, as needed- Participated in staff-driven Wellness Team to promote healthy living habits among team members and facilitates monthly Wellness Luncheons to staff - Acts as Alpha Phi Omega Epsilon Pi’s chapter Girl Scout Advisor -
Director, Recruitment & PlacementGirl Scouts Of Southern Illinois Nov 2017 - Aug 2019Glen Carbon, Illinois• Oversaw a high functioning five person inside and outside sales team with consistent 2,000+ girl membership growth per year• Implemented data-driven sales strategies targeting girl markets to drive membership • Developed and implemented marketing plans and collateral • Developed and delivered volunteer recruitment trainings and manuals annually• Worked closely with Volunteer Experience (retention) and Customer Care staff to ensure consistent quality experiences are delivered • Experienced in drafting, building, and distributing membership reports from Looker (data warehouse) and Salesforce for strategic targeting of new membership recruitment• Led team initiative to grow new adult membership by 24.5% in 2018-2019• Implemented team strategy to increase extended membership campaign by 115%• Inside sales team consistently in the top 10% of top-performing councils across GSUSA
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Data SpecialistGirl Scouts Of Eastern Missouri Mar 2017 - Nov 2017St. Louis, Mo• Assisted with research, outcomes, and data analysis to validate and communicate the value and benefits of Girl Scouts • Responsible for data entry and data reporting to assist all departments • Performed data verification and reviews discrepancies in data received to maintain the integrity of all data • Responsible for drafting surveys in Qualtrics and SurveyMonkey and other data collection instruments to measure the impact of Girl Scouts in borders of the Eastern Missouri council • Aided fund department with the preparation of outcome data for grant reporting• Supported the creation and preparation of reports regarding membership and outcomes data• Facilitated the Outreach (APD) member registration upload into Salesforce • Assisted with paper member registration data entry into Salesforce• Maintained data dictionary of survey outcomes and related questions -
Systems AnalystSchmitt Profitools, Inc. Nov 2014 - May 2017Earth City, Missouri• Liaison between account managers and programmers to complete customer deliverables• Analyzed clients’ existing systems • Conducted requirement analysis for new systems• Documented new client systems• Implemented AGILE development techniques• Translated client requirements into RFPs and RFWs• Identified options for potential solutions and assessing them for current client and future feasibility • Developed solutions for software problems and documentation• Worked closely with account managers, the support team, and clients to ensure end user satisfaction• Oversaw implementation of new systems including system/server migrations• Provided training and user manuals to clients • Managed and directed the programming department -
Project ManagerSchmitt Profitools, Inc. Aug 2013 - Nov 2014Earth City, Mo• Created catalogs and webstores for HVAC, Plumbing, and Irrigation wholesalers• Managed large product databases• Effectively communicated customer desires and achieved project objectives• Managed internal documentation for current projects and customers• Trained customers on proprietary software • Trained new employees on software, policies, and tier one troubleshooting • Provided software support to customers
Maureen Johnson Education Details
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Management -
Non-Profit Administration
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Business Administration
Frequently Asked Questions about Maureen Johnson
What company does Maureen Johnson work for?
Maureen Johnson works for Infoplus Commerce
What is Maureen Johnson's role at the current company?
Maureen Johnson's current role is IT Director | Agile Coach | Herder of Cats | MBA & MPA Graduate.
What is Maureen Johnson's email address?
Maureen Johnson's email address is mj****@****fsi.org
What schools did Maureen Johnson attend?
Maureen Johnson attended Southern Illinois University Edwardsville, Southern Illinois University, Edwardsville, Southern Illinois University Edwardsville.
Who are Maureen Johnson's colleagues?
Maureen Johnson's colleagues are Samuel Schafer, Theresa Mazzola, Jackson Frazier, Matthew Seese, Tamara Loughren, Pmp, Kyle Chapman, Michael Esposito.
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