Maureen K. Email and Phone Number

•Receiving orders via Phones, emails and LPOs and booking them into SYSPRO software•Promptly record and resolve customer orders, requests, applications, inquiries and complaints related to paint supply, billing, and any other relevant issue.•Carrying out daily follow-ups with production and dispatch to confirm the status of the order or if goods ordered by clients were delivered.•Ensure timely resolution of customer issues and escalation of any issues outside job scope and follow through to ensure closure.•Maintain updated and authorized discounts for all customers.•Maintains up-to-date knowledge of the products sold, product usage, product prices and new products on the market•Assists with questions regarding merchandise, location of merchandise in store, pricing and promotions.•Refers store credit applications and bad checks to Finance Department•Promptly record and resolve customer orders, requests, applications, inquiries and complaints related to paint supply, billing, and any other relevant issue.

•Create free service contracts on time based on New Equipment Business milestone follow-up (at latest at the time of New Equipment Business equipment handover to customer)•Prepares, reviews, administers, and tracks service contract proposals and renewals and secures necessary approvals and ensures that the standard contract is followed and explains service terms to customers and answers questions about contracts.Escalates issues involving customer claims about service to management and do a follow up on progress of resolving escalated issues and proactively give frequent feedback on progress to customer(s)•Create superseded account, new account, stop billing, terminate account, and update account details, new customer connection application information and connection approval details in the billing system.•Order Escalator and Elevator spare parts for Uganda and Kenya.•Identify safety situations, and manage them by giving the adequate safety instructions as described in the global safety procedures and provide adequate safety advice to calm the passenger•Ensure call dispatching until it is accepted by a technician via phone, SMS or paging and management of call outs on hold or unreachable.•Support the supervisors in following up open call outs and make sure that technicians back reports and open jobs available on Supervisor reports.•Maintaining accurate physical and digital records of the contracts

•Receiving orders via Phones, emails and LPOs and booking them into SAP software.•Carrying out follow-ups with production and dispatch to confirm the status of the order or if goods ordered by clients were delivered•Drive the entire sales cycle from initial customer engagement to closed sales (and in some cases through delivery and cash receipt.•Follow-up on payment terms (cash in advance, letters of credit) and ensuring documents are aligned accordingly.•Generating Quotations to clients as per their requirementsResolving complaints and preventing additional issues by improving processes.Communicating with clients to understand their needs and explain product value.•Plan and develop merchandising strategies that balance customers’ expectations and company’s objectives.•Make in-person visits and presentations to existing and prospective customers.•Plan and develop merchandising strategies that balance customers’ expectations and company’s objectives.•Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.•Handle customer’s complaints, provide appropriate solutions and alternatives within the time limits, follow up and ensure resolution,.

•Administer quarterly customer satisfaction questionnaires as per assigned customer samples to gauge and rate satisfaction.•Promote the company and all its services over the phone and through other communication channels like e-mail and approved social media platforms•Maintain a high degree of product knowledge and service expertise•Promote and enhance the company’s reputation by providing professional, prompt and effective assistance to customers•Understanding customer needs and providing efficient feedback to the Customer Care Team Leader and/or Supervisor.•Ensure effective use of systems and adequate engagement of customers to capture all relevant details for faster resolution of complaints•Development, maintenance and retention of customer relationships.•Customer & Employee satisfaction surveys on products and services and generate business through follow up.•Resolve product problems by clarifying customer's complaint; determine the cause of the problem; selecting and explaining the best solution to solve the problems; expediting corrections or adjustments and following up to ensure resolution.

• Performing administrative duties• Creating engaging content for media releases, social media platforms, and newsletters.• Supporting the PR manager in implementing the company’s PR strategy.• Updating and maintaining the company's social media pages. • Building relationships with clients and potential clients, suppliers, and the media. Providing assistance to the PR manager with the scheduling and organizing of events.• Monitoring of media coverage on events and media releases that were issued and creating press clippings.• Updating media lists.•Giving input on marketing initiatives and suggesting creative ways to improve the company’s public image.•Liaise with executive and senior administrative assistant to handle requests and queries from senior managers• Engage in photography and videography, capturing company’s activities in a way that enhances its brand and visibility.Coordinate with the marketing team to implement advertising strategies and promotional campaigns.