Maureen K. Email and Phone Number

Hello Everyone!I am a Goal oriented individual of being a customer service professional for 13years, handling customers in various channels ( i.e. Front-line, Back office, Phone , Emails, Live chat), With the ability to interact professionally, Adaptability, Excellent time management skills, with the ability to prioritize tasks & meet deadlines, Multi-tasking, & able to manage teams with minimum supervision.Previous Experience in ;▪ Managing teams as Team-lead & Support senior/ATL in my previous employment & being responsible to handle situations smoothly & perfectly,▪ Expertise with handling client complaints/Inquiries , making suggestions & providing alternatives if required & have resolved service issues with Strong problem-solving skills and the ability to make decisions independently, with a proper verbal & written communication skills & proper follow ups in a timely manner with a minimum supervision. ▪ Remote work for 2.4 Years- US Firm/AUS Firm. ▪ BPO/Call centre for 3Years - AUS Firm & a US Firm , also for Airline Ticketing & Reservation- GDS (Amadeus & Galileo ). ▪ Proficient in CRM management, Collecting and processing payments, Accounting Research ( Refund/Cancellation) , Google Workspace, Zoom, & MS Office Suite (Word, Excel, PowerPoint, Outlook). ▪ Airline experience in total #7Years ( Front line customer handling at the check-in Counters/Boarding gates / Transfer desk & in the Denied boarding counter for Delayed/Missed/Cancelled Flights/Full Flights ). ▪ Preparing management reports & maintaining records in Google sheets/Excel sheets & arranging shift reports (MS Excel) & handover the incoming shift/Team (staff details such as sick/annual leaves on that day, also offloading on the flights & customer details on my shift. (profiling customers, Travel/Visa document issues, or any other no-show issues/ Special Customers / VIP information). ▪ Expertise in Travel arrangements -(Inbound/Outbound) for the employees in APAC/LATAM/AFRICA & Srilanka for their business travels with Arranging Air tickets/bookings, Hotel reservations, Visa arrangements & Travel insurance arrangements along with the Transport arrangements ( Airport Pickup/Drop off ) with the coordination with the Accounts team/CFO.I am currently seeking to pursue an ambitious career by redeploying the acquired skills and education in the Airline/Travel Industry or customer service related in a suitable environment across sectors being supportive to the team with my experience with what I have learnt so far & also to do my best, whilst adding value to the employer.