• Strategic Alignment: Proactively raised awareness of HIH EA operations, aligning strategies with project objectives to drive effective outreach and foster community engagement.• Group Mobilization: Led the recruitment and mobilization of groups, promoting member cohesion and establishing a collaborative foundation for successful project management.• Client Support: Delivered essential technical support to clients, focusing on sustainable growth and ensuring the long-term sustainability of project initiatives.• Product Development:Provided strategic advice on product development, marketing, and customer acquisition, contributing to successful project execution and market expansion.• Financial Linkages: Facilitated key financial connections between clients and financial institutions, improving access to funding for critical project initiatives.• Loan Management: Managed the loan processing lifecycle, ensuring efficient disbursement, repayment, and overall financial health of the projects.

• Financial AdvisoryProvided personalized financial advice to customers, ensuring solutions were aligned with their unique financial needs.• Product RecommendationsRecommended appropriate financial products that addressed the specific needs and goals of each customer.• Outreach and PromotionConducted outreach and promotional efforts to raise awareness of the bank's products and services, driving customer engagement.• Sales Target AchievementSuccessfully met and exceeded sales targets for deposit mobilization and the disbursement of high-quality loans.• Customer Service ExcellenceDelivered outstanding customer service, ensuring client satisfaction and building long-lasting relationships.

• Awareness CreationPromoted HiH EA operations through outreach and promotional activities in designated areas, raising awareness of the organization’s initiatives.• Group Mobilization and SustainabilityMobilized, formed, and facilitated group meetings, ensuring that groups were cohesive and aligned with HiH EA sustainability requirements.• Training FacilitationLed group training sessions to empower communities, particularly women and youth in self-help groups, with the skills needed to develop sustainable enterprises and create jobs.• Credit AppraisalAssessed group and member eligibility for credit, submitting applications to relevant approval bodies.• Loan Processing and Follow-upProcessed loans and conducted continuous follow-up to ensure timely repayment, maintaining financial project health.• Report Writing and DocumentationDeveloped excellent report writing skills by maintaining accurate records, ensuring proper documentation, and updating daily reports for all project activities within the assigned portfolio.

• Administrative SupportProvided administrative assistance and coordinated various HR activities, including orientation and onboarding of new employees, recruitment, and fulfilling other HR-related requests.• Employee File ManagementAssisted in employee data entry and reporting for management, including preparing payroll data, managing employee benefits, scheduling leave, and generating government reports on PAYE, NSSF, and NHIF.• Quality Management and AssuranceEnsured high-quality HR services by managing administrative data, addressing HR queries, and following up on actions to maintain consistency.• Confidential Record MaintenanceMaintained personnel records, HR databases, and archives, ensuring accurate and compliant storage of data in line with policy and legal standards.• Customer Care and Public RelationsAssisted in customer care and public relations activities, enhancing communication and service within the facility.