Responsible for architecting a group level library solution to include Virtual Machines for various Windows versions and Linux distributions as well as ISOs for bare metal installation for testing in-house developed software and tools. Researching the best long-term virtual environment solution for scalability, manageability, ease of automation and cost which includes both VMWare and Linux Kernel-based Virtual Machine (KVM). Researching both open source digital library and content management software in an effort to use proven off the shelf solutions, minimizing development and maintenance requirements. Audit existing infrastructure for re-use or redesign and integration into the final solution. Working across multiple teams to understand both system maintainability and user requirements. Engaging with management at various levels providing progress and identifying potential impediments. Working with a web developer to design and prototype the front end design for the user interface. Developed, tested and documented a repeatable Windows patching solution for disconnected networks and Standard Operating Procedures for updating Cisco switches. Integral member of team which is bringing 10GB to the desktop; configuring, testing and installing switches and assisting with fiber installation. Updating, configuring and installing NetApp storage for availability and reliability of data. Collaborate with peers resulting in better ways of solving everyday problems and make process changes that provide efficiencies and improvements allowing support personnel to complete tasks more quickly. Provide assistance and on-the-job training to system support team members enabling them to level up their skills.

Windows Engineer supporting a mixed Domain of Windows 2012, 2012R2 and RHEL server instances in the AWS cloud. Responsibilities include but are not limited to administration and configuration of Users, Security Groups, DNS and GPOs. Provide troubleshooting for network connectivity and communication issues as well as system errors and anomalies. Secondary support for administration and maintenance of McAfee ePolicy Orchestrator environment for endpoint/antivirus protection as well as Host intrusion Prevention (HIPS). Provided installation and build out support for a streaming video environment installed on AWS RHEL instances utilizing Adobe AEM(Adobe Experience Manager) and AMS(Adobe Media Server) software. Provided configuration and installation support for Amazon Cloudfront.

Maintain lab environments and provide recommendations for maintenance to audio and video hardware and software. Research prospective equipment and establish possible candidates for upgrading field and lab environments.Provide tier 3 support, troubleshooting equipment and software issues for the field and lab environments; researching probable cause, recommending course of action and assisting the system administrators with a resolution. Developed an equipment relocation plan for two lab environments; consisting of inventorying current equipment, creating rack elevations, creating signal flow diagrams for the audio and video, and assisting with the bill of materials creation. Researched and recommended fiber transport options for audio, video and data passing between secure and non-secure environments. Integral to bringing both lab environments on-line and creating as built documentation capturing any changes made during installation. Involved in deployment efforts; providing design, rack elevations, bill of materials, and on-site installation. Assist new engineering efforts, providing design feedback, testing new equipment and researching open source applications and utilities for testing.Identified a potential deficiency in the program and voluntarily assumed a leadership role to proactively address the situation. Provided team wide infrastructure support and mentored junior team members. Assumed the primary contact role for vendor software license renewal and communication.