Maureen Maher Email & Phone Number

Toms River, Nj, Us

Red Bank, New Jersey, Us

Recent additional activity:• Extensive API use including, Stripe, Sinch, SendGrid, internal systems and other 3rd party platforms• Extensive use of Javascript to extend capability of lo-code platforms• Extensive use of HTML in email delivery systems• Used creative alternative solutions to bridge legacy and new systems• Bridge Customer Success group and Engineering from a technical and best practice perspective• Continued education of colleagues to enable more successful support of customers• Assist in the maintenance and technical development of Enterprise customers• Creation and development of technical solutions to support business process

Red Bank, New Jersey, Us

• Provide guidance to Application Support team. • Partner with Director of Application Support to ensure product enhancements reflect customer needs and priorities, as well as managing customer satisfaction with overall application. • Work closely with Product Management to review customer needs and priorities. • Assist QA when needed for new product releases. • Utilizing Zendesk, JIRA, Confluence and WRIKE as tools to manage technical/customer projects.• Specialty technical areas include: Website, CRM, Marketing, API. • Responsible for the overall health and satisfaction of a select group of high revenue accounts to ensure client satisfaction and retention. • Work closely with the onboarding of new accounts to strategically position them for success using our platform. • Managing customers in a remote environment.

Red Bank, New Jersey, Us

• Responsible for developing long-term relationships by connecting with key business executives and stakeholders. • Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Greenwich, Ct, Us

Managed day to day sales of gift shop and catalog sales, including customer service. Updated and maintained POS system database, managed sales inventory and sales information for general ledger purposes, cash management and internal controls, daily management reporting to Executive Director. Attended and coordinated various public relations events. (2.5 years)• Manage all aspects of Marketing for The Money Store including coordination of branch marketing efforts and national branding. Included lead management and integration between CRM and Caller Ready services.• Design/Development/Coordination of Purchase Marketing Platform to support Branches and Loan Officers. Support the generation of new business partners and enhance existing partnerships through creative marketing strategies and programs. Managed all costs associated with purchase platform development and roll out. Designed email blasts in both in-house email system and HTML. • Design and Development of new business through the creation of a unique marketing service program. Generate new business partners and enhance existing partnerships through creative marketing strategies and programs. Managed all costs associated with marketing. Designed company website.

Zurich, Ch

Oversaw the day to day operations of the Payroll Department including streamlining all aspects of HR accounting. During my tenure, repositioned Credit Suisse branch Payroll department for a smooth transition into Credit Suisse First Boston. Worked closely with financial departments to build and streamline services to ensure compliance. Designed and implemented benefit interfaces with various providers and financial services departments.

Frankfurt Am Main, Hessen, De

Oversaw the day to day operations of the Payroll Department including all aspects of Human Resource accounting and HRIS systems. During my tenure, designed and implemented automated systems in order to cut costs and provide seamless HR and PR interfaces with financial systems, benefit providers, and foreign affiliates. Coordinated audits within PR and HR with independent auditors and financial departments. Participated in the annual HR and upper management headcount planning and budgeting of company staff. A key player on the team to “re-engineer” the company during and after the merger of Deutsche Bank’s commercial and investment banks and CJ Lawrence Holdings after the repeal of the Glass-Steagall Act, including responsibility of budgeting all merger related HR expenses.

Woodcliff Lake, Nj, Us

Minneapolis, Minnesota, Us

Implemented Payroll Systems including G/L and Magnetic Tape interfaces.

Certificate, Full Stack Development

Bachelor Of Arts (Ba), Sociology/Art

Education record