Designed and implemented Critigen corporate Quality Management System, including engaging stakeholders in developing policies and procedures, process documentation and training for operational, sales and administrative teams. Guided operational teams in developing procedures, SOPs and quality plans to ensure quality deliverables.

Managed and provided leadership for senior staff responsible for business analysis for Critigen's information technology clients. Led major consulting engagements for government agencies and private companies by analyzing business requirements and processes (as-is and to-be), designing proforma user interfaces, change management for new client processes and systems, and project management.

State program based on Baldrige National Quality Award

Sr. Management Consulting in Business Transformation practice. Provides leadership for client engagements focusing on enterprise architecture, business process re-design and improvements, and design and implementation of enterprise application systems.

•Designed and developed organization-specific project management system, including policies and procedures and MS Project-based templates for project management and reporting, which reduced documentation resubmittal by 50%.•Managed the design and development of Web-based information portals, providing petroleum client with on-line tool for reducing risks from accidents and near-misses by vendors.•Created cost models for environmental cleanups, providing clients with options for managing… Show more •Designed and developed organization-specific project management system, including policies and procedures and MS Project-based templates for project management and reporting, which reduced documentation resubmittal by 50%.•Managed the design and development of Web-based information portals, providing petroleum client with on-line tool for reducing risks from accidents and near-misses by vendors.•Created cost models for environmental cleanups, providing clients with options for managing reserves and for mitigating risk exposures. Show less

•Prepared and conducted more than 50 in-house and public seminars to train technical personnel, sales, and customer service managers in customer service and contract requirements for key customers.•Facilitated partnering sessions between contractors, project owners, and other key project stakeholders, improving communication and teamwork for major construction projects for Intel, City of Atlanta, and Department of Defense.•Conducted business evaluations covering production, bid… Show more •Prepared and conducted more than 50 in-house and public seminars to train technical personnel, sales, and customer service managers in customer service and contract requirements for key customers.•Facilitated partnering sessions between contractors, project owners, and other key project stakeholders, improving communication and teamwork for major construction projects for Intel, City of Atlanta, and Department of Defense.•Conducted business evaluations covering production, bid decisions, and project management for construction and engineering/design firms, producing recommendations for improving profitability. Show less

•Managed and implemented more than a dozen quality management initiatives and process improvement projects, reducing costs and increasing both customer and employee satisfaction.•Prepared and conducted training for laboratory personnel, sales, and customer service managers in identifying project and client needs, project documentation, and project requirements for key customers. •Developed and implemented testing programs for major government agencies and commercial clients, overseeing… Show more •Managed and implemented more than a dozen quality management initiatives and process improvement projects, reducing costs and increasing both customer and employee satisfaction.•Prepared and conducted training for laboratory personnel, sales, and customer service managers in identifying project and client needs, project documentation, and project requirements for key customers. •Developed and implemented testing programs for major government agencies and commercial clients, overseeing and reviewing quality and deliverables requirements and contracts totaling more than $60 million in annual revenues.•Managed operational and customer-focused teams ranging from 8 to 15 employees, consistently attained revenue and profitability goals, and conducted performance appraisals for direct reports. Show less