Work closely with Library staff and Friends of the Library Committee to plan and execute special events and fundraisers including book and bake sales, the Amy Olsen McCarroll Tea, and Holiday Festival of Wreaths. Maintain financial accounts and produce monthly statement of funds raised and expenditures. Research authors, organizations, and programs to bring to the library. Develop and implement library programs for children’s, young adult, and adult departments. Participate in community outreach programs and events to promote library programs, events, and fundraisers; coordinate with schools and local civic and cultural organizations.

Managed high-profile accounts and completed specialized searches including pharmaceutical and designs. Obtained records/data for clients through database searches on Corsearch.com and Dialog, as well as the internet. Used Boolean logic, keywords, terms, and phrases to streamline research.

Protected each client’s Intellectual Property by identifying potential IP theft and/or inappropriate usage. Conducted watches using different databases and research techniques. Established guidelines and procedures to improve accuracy, workflow, and efficiency, which reduced client turnover. Became the subject matter expert for research databases utilized by the team; trained new and existing colleagues on systems and processes. Administered watch orders, onboarded new clients into necessary databases, and created strategies and queries to obtain the most relevant information for clients. Managed Quality Assurance with focus on infringement and investigations of content and rights. Used proprietary software and outsourced databases including LexisNexis to complete Intellectual Property research requests in a fast-paced, deadline-driven environment. Managed client relationships, regularly communicating to clarify research requests, report results, and discuss IP protection strategy. Responsible for all research functions, including creating batches, searching, selecting appropriate references, and ensuring reports were delivered to clients in a timely manner.

Conducted rapid and comprehensive research on customers' intellectual property to identify potential competing marks and rights held by other entities..

Provided world-class customer service by delivering the core service principles: helping the customer locate the book and offering to order books and merchandise. Greeted and established rapport with customers, engaging in conversations about products and services. Asked questions to identify the customer’s need and provided recommendations using expert knowledge. Fielded and answered customer questions via information desk, on the sales floor, and over the phone. Helped onboard and train new booksellers, ensuring a smooth acclimation to the store and the bookselling culture. Recognized trends and communicated in-stock positions to management by shortlisting local interest and top-performing titles and products. Selected and ordered new and backlisted titles that would appeal to customers.

Managed the daily flow of the department, which included docketing and confirmation of lawyer assignments and court dates. Scheduled meetings, conferences rooms, depositions, and discovery deadlines. Processed and obtained all authorizations (HIPAA) for the release of medical records pertaining to ongoing litigation. Maintained files and databases in connection with the retrieval of medical records. Managed the reception area and administrative duties including answering a multi-line telephone system and screening calls; route calls, answer questions, and deliver high-quality customer service.

Assisted management and supervised staff with the daily operations and maintenance of the complex. Hired and trained new staff which included training with customer service to meet company’s guidelines. Maintained daily revenue records for accounting department.

Answered telephones and handled general administrative duties. Created and maintained client files. Calculated monthly client billing. Maintained lawyer's journal, coordinating meetings and appointments which included detailed records of discovery dates and requests. Prepared correspondence, discovery requests, and court documents. Assisted with trial preparation.

Assisted Vice President for East Coast Operations and the Northeast Regional Director. Answered telephones and handled general administrative duties which included file management and assistance with all corporate guests. Edited and processed weekly regional film schedules. Assisted and responded to customer inquiries. Processed rental agreements and payment for special screenings and auditorium rentals. Prepared daily, weekly and quarterly reports, including processing travel & expense reports and capital expenditure requests. Maintained personnel files.

Assisted Vice President of Human Resources with inquiries and investigation of Ethics Line complaints. Handled general administrative and prepared correspondence for company. Reviewed potential candidates, which included contacting and scheduling interviews.