Maureen Mickel Email and Phone Number

∙ Collection development based on managed budget analysis driven by NYS regulations∙ Create a collection that ensures equitable resources and content are provided to various stakeholders including administration, community, staff and students∙ Customer service focused toward patron’s individual needs assessment. Create database tutorials and provide staff professional development∙ Create curriculum based on NYS Information Fluency Standards Partner with community stakeholders to develop working relationships for the betterment of the library∙ Perform administrative duties in collection development, reports, budget management, quality indicators, purchase orders, and Reader’s Advisory. Facilitate NWEA Testing . Chromebook management of two schools that entails device assignment, repair/help tickets, documentation in Schooltools and using PowerBI to determine needs

∙ Assisted special needs children within an inclusion setting by providing assistance with note taking, writing, and re-teaching content in core and special subjects∙ Administered testing modifications in accordance with Individualized Education Plans∙ Provided organizational strategies to students and taught research and study skills

∙ Trained employees on computer and telephone skills necessary for their professional skill development in servicing Life Insurance billing inquiries∙ Processed complex billing and reconciliation transactions pertaining to life insurance contracts∙ Administered multiple list billings calculating and releasing policy values∙ Worked within a team to initiate an appropriate work environment where technical and professional growth was mandatory∙ Provided high quality customer service to policyholders, insurance brokers, and departments within the company, using oral and written communication skills∙ Generated correspondence, resolved discrepancies, and provided accurate changes to secure policy retention∙ Participated in insurance courses to enhance product knowledge of products and annuities

. Hire, train and onboard employees . Manage staff development. Collaborate with third parties to match potential employees with employers both contract and permanent. Maintain records in accordance with state and federal requirements, not limited to payroll, safety, taxes and withholdings and deductions

. Trained 1200 staff members on TQM processes(Total Quality Management). Supervised Customer Service Department of 10 within the local branch. Met regularly with GE Power Systems, KAPL, GE R&D to streamline reservation issues and resolve discrepancies in travel and financial reports