Maureen Maina Email & Phone Number

Nairobi, Kenya

1. Streamlined HR support across 13 departments, working remotely to increase operational efficiency by 15%, utilizing digital collaboration tools to facilitate seamless communication and coordination.2. Improved country-based staff insurance coverage satisfaction by 20% through effective virtual management and coordination of providers.3. Successfully negotiated essential COVID-19 resources through virtual meetings and communication platforms, securing critical health supplies while staying within budget constraints.4. Implemented a new cloud-based data-driven reporting system that increased the accuracy and timeliness of internal communications, designed for remote accessibility.5. Led the development and administration of People and Culture strategies, fostering a productive remote work environment and increasing employee effectiveness through communication channels.6. Oversaw interpreting and enforcing human capital policies, reducing compliance issues by 30% through virtual training sessions and online resources.7. Coordinated updates to local staff terms and conditions of service through virtual collaboration with Post management and the Regional HR Hub, enhancing policy clarity and consistency.8. Enhanced staff benefits program by leveraging online platforms for communication and enrollment, increasing participation rates by 25%.9. Improved communication channels between departments through digital tools and platforms, supporting effective remote work and resulting in faster resolution of HR-related queries.10. Led diplomatic engagements that resulted in strengthened bilateral relations and enhanced cooperation in trade, effectively utilizing virtual communication and negotiation tools.

Kenya

1. Boosted team efficiency by 90% after spearheading the implementation of a new HR help desk system within the Greenhouse platform.2. Collaborated with global onboarding teams to standardize onboarding and offboarding processes across seven global offices.3. Facilitated the successful virtual onboarding of 30 new hires in Egypt, contributing to the expansion of Andela's operations.4. Oversaw staff welfare programs, significantly enhancing employee engagement and well-being.5. Managed and maintained HR databases and information systems within BambooHR, utilizing data analysis tools to inform strategic decision-making.6. Coordinated the payroll processing for 600 employees using PRISM, resolving payroll issues and ensuring timely and accurate payments.7. Revised the Global Employee Handbook, in collaboration with the Global People team, improving staff morale through updated policies.8. Enhanced cross-regional collaboration, resulting in a more consistent employee experience and streamlined HR practices across multiple global locations.9. Established the Andela Kenya Welfare Fund, enhancing support and resources for employee emergencies and well-being.

Nairobi, Kenya

1. Successfully onboarded 500 employees at the Andela Kenya office, streamlining integration and enhancing workforce expansion.2. Coordinated and prepared monthly payroll schedules for 500 employees, ensuring accuracy and addressing issues promptly.3. Played a key role in developing and implementing the Andela Kenya Welfare Fund, improving support and resources for employee emergencies.4. Revamped the welcome package for new hires, introducing personalized branded items that enhanced initial engagement and company loyalty.5. Provided strategic direction in resolving HR and employee relations issues, fostering a progressive and productive work environment.6. Monitored and updated HR policies, procedures and standards to align with global best practices and regulatory compliance.7. Led data analysis initiatives, generating actionable insights to inform HR strategy and operations.

Kenya

1. Implemented a new onboarding process, achieving a consistent employee satisfaction rating of 3.5/5.2. Fostered and maintained key stakeholder relationships, gaining insights that shaped a comprehensive sourcing and hiring strategy.3. Coordinated HR events, planning events and liaising with vendors to ensure successful company engagements.4. Utilized data analytics to enhance operational efficiency and productivity through targeted recommendations.5. Worked closely with management and staff to improve work relationships, which significantly boosted morale and productivity.6. Collaborated with managers to implement a talent management strategy that included talent mapping and monitoring emerging talents.7. Developed recommendations for operational improvements based on data-driven insights, fostering better decision-making processes.

Kenya

1. Managed administrative tasks for the Placement & Career Services department, ensuring smooth daily operations and supporting a team of 10 staff members.2. Developed and implemented a new filing system that reduced document retrieval time by 50%, improving overall efficiency.3. Organized and executed 5 successful career fairs, connecting over 300 students with potential employers.4. Conducted research and compiled data on industry trends and employment opportunities, creating 10 comprehensive reports that informed the department's strategic decision-making.5. Assisted in the development and implementation of a new career counseling program, resulting in a 20% increase in student participation.6. Maintained accurate records of student resumes and job applications, ensuring timely follow-up and communication with potential employers.7. Provided administrative support for various departmental events, including workshops, seminars, and guest speaker presentations.

Kenya

1. Increased quarterly revenue by 15% by establishing and maintaining strong customer relationships, identifying their needs, and ensuring consistent delivery of quality products.2. Reduced inventory loss by implementing a new inventory management system, monitoring stock levels, and ordering supplies to prevent shortages and overstocking.3. Resolved over 100 customer complaints per month, ensuring customer satisfaction and loyalty through prompt and effective problem-solving.4. Streamlined staff scheduling and supervision processes, ensuring optimal staffing levels and efficient task allocation, resulting in improved customer service and increased sales.5. Negotiated favorable terms with suppliers, resulting in a 5% reduction in procurement costs and improved profitability.6. Trained and mentored 5 new employees, equipping them with the necessary skills and knowledge to excel in their roles, contributing to a high-performing team.7. Managed daily cash handling and reconciliation processes, ensuring accurate financial records and minimizing discrepancies.

Kenya

1. Increased client satisfaction rates by 10% after developing and implementing a comprehensive stress management training manual used in 20+ counseling sessions.2. Facilitated over 50 individual and group counseling sessions, maintaining positive client relationships and ensuring a safe and supportive environment.3. Became proficient in Microsoft Office Suite, utilizing Word, Excel and PowerPoint to streamline administrative tasks, create professional documents, and enhance overall productivity.4. Developed and implemented a new client intake process, reducing wait times by 15% and improving the efficiency of scheduling appointments.5. Organized and coordinated 3 community outreach events, reaching over 200 individuals and raising awareness of mental health resources.6. Conducted research on mental health topics, summarizing findings in 5 detailed reports that informed the development of new counseling programs.7. Assisted in maintaining client records and confidentiality, ensuring compliance with data protection regulations and ethical guidelines.

Master Of Business Administration (M.B.A.), Human Resources Management

Bachelor Of Arts (B.A.), Psychology