Maureen Schachner Email & Phone Number

Las Vegas, Nv, Us

Vancouver, Wa

Displays advanced subject matter expertise in commercial and government billing, efficient project management acumen, superior customer service and optimal levels of productivity. Also manages eligibility and secondary claims with tenacity, attention to detail and an exemplary work ethic. Garners recognition from senior management for lowering the eligibility WQ and in increasing staff knowledge and proficiency in billing and coding guidelines.Performs research, analysis, verification of trends and identification of claim error root causes and payment denials. Executes investigation and succeeds in achieving a high rate of claim resolution.Fulfills 50 invoice quota per day and surpasses expectations by executing up to 200 per day according to varying volumes. Takes accountability for a high level of competency, efficiency, resourcefulness and compliance to mandated regulations and requirements in invoice processing.

Vancouver, Wa

Thrived in a fast-paced, high-volume centralized billing location for Gentle Dental locations in the States of Washington and Oregon. Verified insurance, supported collections, posted payments and managed refunds with expert prioritization, time management and project coordination.Exercised effectual conflict management, interpersonal effectiveness and negotiation skills while resolving patient disputes. Escalated issues to management regarding non-compliance payers.Served as a key liaison and primary point-of-contact between the central billing office and the multiple dental offices on a national scope. Also employed cross-functional, collaborative teamwork with the patient collections and credentialing departments. Formulated proactive relationships with large-scale insurance companies while managing commercial and government insurance claim denials, repeals, resolution and closure. Prepared deposits and resolved credit balance inaccuracies occurring during posting and overpayment errors.

Vancouver, Wa

Emphasized best-in-class customer service to promote patron satisfaction, retention, and referrals. Promoted team-oriented operations in a guest-centric environment.Provided highly responsive customer service to boost guest retention, referrals, and repeat business. Displayed charisma and effective communication to strengthen key relationships with guests.Surpassed sales quotas on a continual basis by delivering compelling sales presentations on menu items. Consistently upsold patrons with a consultative approach and remembered individual customer orders to cultivate loyalty and satisfaction.Ensured professional and dynamic presentation of menu items by arranging items on trays while also preparing food items on the station assignment list.