Maureen Schultz Email & Phone Number

Atlanta, GA, US

Jacksonville, FL, US

Jacksonville, FL, US

Responsible for providing superior consulting services to clients utilizing vast industry and system experience. Consulting services include process improvement, reengineered processes, performance optimization, system usage, new client implementations, data conversion mapping and testing, staff augmentation and training. Manage large complex engagements.

New York, NY, US

Developed and manage a multi-site process to accommodate the escrow mandate of the government sponsored MHA modifications program. Trained, transitioned and managed a function to an offshore team.Ongoing process communication with Default.

New York, NY, US

MSP System ConversionParticipated in the largest system conversion in the history of mortgage servicing.Responsible for the conversion of all tax processes, escrow payees and new loan fields and processes for all of Escrow Administration.Completed intense mapping, testing and data validation.Created reports and new processes to accommodate the Chase.

New York, NY, US

Created a data scrub process for all escrow administration fields on newly originated loans.Worked with peer groups in Escrow Administration to identify fields, define the logic used to correct the fields and write procedures for correction process. Hired and trained a staff of 10.Worked with technology resource to develop a web application to create a.

Cincinnati, Ohio, US

Served as liaison between Technology, Operations and the lines of business to analyze business and user needs and translate them into technology solutions.Acted as a Project Manager for changes that involve the servicing system.Worked with users in defining user, system and project requirements for new systems and system enhancements.

Performed on-site due diligence of operations, loan documents, risk and servicing practices of potential loan purchases.Mapped loan level data fields from client systems to Chase system for successful loan transfers.Managed a staff of 8 and developed procedures on how to identify, research and correct loan data discrepancies prior to transfer.

Developed a validation database utilized by testers and the line of business management to test new loan data prior to transfer.Enhanced transfer communication and report distribution process for all line of business testers.Performed due diligence and loan level data mapping for bulk servicing purchases.

Performed as liaison between loan origination branches and internal mortgage servicing division to resolve both loan data and document discrepancies.Tracked and reported trends of operational errors to executive level management in order to improve customer satisfaction and internal processes.Designated responsibility for financial penalties to appropriate.

Responsible for testing and validation of loan conversions to servicing system.Created test scripts for verification of data conversion for internal system enhancement.Assisted executive level management through prompt and thorough resolution of heightened customer concerns.