Maureen Angelotti Email & Phone Number

Tallahassee, Florida Area

• Created and implemented a QA program for ensuring the highest standards in client service as well as maintaining a consistent client service experience
• Acquired and retained high value customer relationships by providing relevant solutions to meet client needs
• Consistently achieved and exceeded assigned team and individual sales goals
• Conducted customer appointments and engaged in conversations which effectively uncovered client needs, concerns and goals
• Mentored peers and developed programs and strategies specifically designed to increase cross-sell opportunities and achieve goals
• Provided career and education coaching for associates

Tallahassee, Florida Area

• Provided multiple recommendations for the solution
• Created and updated jobs to streamline system processes and reduce email volume by working with system engineers from various subsystems
• Built and maintained positive relationships with sourcing partners to maximize their contribution to the team
• Trained new hires on the various tasks we perform regularly
• Completed on demand requests to perform updates and system fixes
• Consistently met and exceeded goals

Tallahassee, Florida Area

• Acted as the supervisor designee for management tasks including supervisor calls and policy questions from other agents
• Identified issues that require additional investigation and evaluation, validated discrepancies and completed appropriate follow up
• Performed QA duties for the provider enrollment team, tracking agent errors, educating the agents, and ensuring the applicants and providers were given correct up to date information
• Developed and maintained positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
• Organized and ran semi-monthly refresher training sessions
• Established and maintained a positive flow of communication

Tallahassee, Florida Area

• Promoted collaboration to identify opportunities, share best practices, and solve problems to achieve the objectives of the organization
• Mentored and trained new agents to get them ready to take phone calls on their own
• Assisted with some QA doing call back surveys on a random sampling of recipient callers
• Maintained HIPAA Compliance and certification
• Continuously identified and executed new opportunities for growth
• Demonstrated reliability and dependability for the team, displays self-awareness, collaboration and empathy