Worked in the Single Homeless Intervention and Prevention Team (SHIP) as the Triage Officer. First point of contact when Service User presented. Excellent knowledge of the Homeless Reduction Act 2019; Gave advice on benefits, prevention of homelessness, private renting; Local Housing Allowance, how to register for social housing; referrals to local support services; scan/upload documents; explain the Personal Housing Plan; contact relevant caseworker; complete referral to homeless shelter etc.

In my previous role, I provided secretarial duties to the Head of the Health & Work Team and admin support to eight team members.My duties include diary management, travel arrangements (ie. flights -internal/external - rail and taxis); arranging hotel accommodation, both internal and external; arranging meetings (videoconference/audio conferencing), ordering refreshments for meetings, meet and greet visitors; arranging IT equipment for meetings. I have extensive knowledge of MS Office and Lotus Notes.Type up letters, minutes and reports; electronic filingI was in my previous position for the past 5 years, but due to cost-cutting measures across the public sector, my contract was not renewed at the end of March. I also a have clean full driver's licence.