Maureen Tierney Email and Phone Number

• Raised sales invoices and credits in SAGE for commission reports received from suppliers• Formatted reports and imported into CRM system. Investigated records that had fallen to suspense • Audited expected versus actual commission received and raised queries to suppliers• Managed master trackers for multi-site contracts. Monitored payments and consumptions and identified trends • Managed supplier payment rules in CRM system• Investigated and resolved commission queries from Brokers and Affiliates• Produced and managed business continuity plan. Successfully implemented for COVID 19 home working • Managed process review to identify processes carried out by the business to identify if they were being carried out by the right team• Monitored aged debtors report and chased payment• Ad-hoc investigations and data analysis as required by the Board• Attended supplier meeting as requested. Represented Finance at CRM system provider meetings

Senior FOS Complaint Manager PPI (contractor)

Halifax Bank Of ScotlandHBOS Payment Protection Insurance project.Team Manager - Payment Completions ComplaintsPreviously Review and Redress Case Manager

Responsible for managing the operational relationship of rewards vendor

Responsible for managing the operational relationship of a fulfilment vendor

Responsible for managing ‘take one’ acquisition channel to maximise account acquisition

Responsible for maximising centralised sports groups acquisition through all available marketing channels

Responsible for maximising account acquisition through a field-marketing vendor attending events and exhibitions

Inbound Call Associate Team Leader - responsible for a team of 20 associatesParticipation Team Leader - responsible for scheduling call participation