Financial Center digital product manager responsible for driving transformational changes within the Financial Center footprint. Leads a team of 8 product owners partnering with scaled agile release trains to drive enhanced digital experiences for Financial Center sales, service and financial transactions.

Program manager for new digital platform to be utilized by retail organization for day to day operations and processing of over 300MM transactions in the Financial Centers. Accountable for roadmap and business case for funding of project and socialization with partners/executive leadership across multiple channels.

Product manager for new digital platform to be utilized by retail organization for day to day operations and processing of over 300MM transactions in the Financial Centers. Accountable for roadmap and business case for funding of project and socialization with partners/executive leadership across multiple channels. Prior responsibilities involved operations performance measurement throughout deployment/implementation of large-scale initiatives. Projects include conversion to the new operating model (involving bifurcation of sales and ops roles) across 4700 Financial Centers in eleven regions and testing simplification of the leader model within Financial Centers. Control plan and risk assessment experience gained through both initiatives. Additional responsibilities have included coordination of semi-annual field study involving vendor management, and providing operational perspective to incentive/performance management partners for annual planning.

Leader within the centralized scheduling team; serving as mentor to onboarding teammates and member of the associate development team. Responsibilities included development of new quality assurance process utilized across broader resource planning team to ensure effective/efficient use of scheduling tool in 4700 Financial Centers. Also conducted testing and initial development of new vendor scheduling tool.