• Provided administrative support to executives and managers, including managing their calendars, scheduling appointments, and coordinating meetings.• Prepared and edited correspondence, reports, and presentations, ensuring accuracy and attention to detail.• Managed office supplies and inventory, ensuring availability and restocking when necessary.• Screened and directed phone calls and emails, providing professional and courteous assistance to clients and stakeholders.• Conducted research, gathered data, and compiled reports on various projects and initiatives.• Organized and maintained paper and electronic files, ensuring efficient and secure storage and retrieval of information.• Coordinated travel arrangements, including booking flights, accommodations, and transportation for executives and staff.• Assisted with event planning and coordination, including arranging venues, catering, and logistics.• Trained and supervised a team of 40 staff members, ensuring their adherence to office policies and procedures, and providing guidance and support as needed.

• Responded to client desires and anticipate needs by responding to general inquiries, addressing any tribulations or apprehension, and giving a 70% guarantee of a thriving program experience• Analyzed buyer distress when there's an emergency through demonstrated effective listening, and gave solutions in a timely and efficient manner, consequently reducing complaints by 50%• Reduced customer attrition by 80% by designing and executing new service offerings.• Managed Customer database by maintaining records• Granted 98% of buyer experience over the phone and other communication channels thus boosting the response rates by 60%• Assist customers and 5 fulfillment department arrangements, to escalate sales by 30% and respond more proficiently to customer queries.

• Worked with other 6 department leaders to develop strategies to meet defined corporate goals and optimize staff performance by 15%.• Build 30+ sustainable customer relationships• Create targeted outreach and digital campaigns in collaboration with the sales department to amplify customer engagement and gather 98% customer insights to improve service standards.• Routinely monitored the Front Office to ensure associates complied with service standards• Availing communication materials to waiting visitors• Recording , responding and reporting customer complaints to the relevant officers• Utilized Customer Relationship Management (CRM) software to gather and analyze user information and facilitate 50% retention campaigns.• Updating 98% of the telephone directory

Provided compelling coverage or both anticipated and breaking news.Wrote and delivered high quality articles and TV/Radio coverage under very tight deadlines and in high stress situations.Covered an array of topics with specialization in city/local government, legal, and environmental issues.Key AchievementEarned four commendations from Editor-in-Chief for excellence in journalism.