Maureen Williams Email and Phone Number

Provide Marketing support and enablement for Services and GARS Financing within North America. Partner with the IGF and Brand Sales/Marketing teams to deliver IGF's value proposition as well as IGF financial offerings to aid in closing more opportunities while expanding IGF's footprint in both Software and Services.

Developed and then implemented business plan for newly launched Premium Support program (now rebranded as Accelerated Value Program) for Tivoli that resulted in annual revenue growth of 34% with an average profit margin of 51.4%. Work with development, support, business development, and executive management on daily basis to ensure high quality of AVP delivery. Additionally, manage a high performing team of accelerated value leaders and specialists to drive high client satisfaction.  Created value proposition and then collaborated with IBM Sales, Engineering and Product Management teams to develop a go to market strategy for accelerated value program. Evangelized the continued development of accelerated value program offerings in existing and new growth (LA, Japan and CEE) markets.  Developed market landscape and created a marketing message for the AVP product roadmap and offerings. Identified competitive and market gaps for the premium support offering, leveraging support metrics and data.  Built and maintained relationship with customers that resulted in the growth of AVP revenue from $850K in 2005 to $25M+ in 2011. Established and cultivated high performing teams to create an atmosphere of success and pride in adding value for IBM. Conducted head count allocation assessment to identify areas for efficiency and reallocation of resources to meet the changing needs of the AVP business.  Achieved an 80% plus rating on all Manager Assessment categories for employees. Developed activities to build and progress pipeline that ensured Tivoli AVP growth of 30% year after year. Spearheaded the efforts that resulted in the best practices across SWG in tools, operations and support. Developed and deployed education of the premium support offering.

Managed acquisitions, negotiated OEM and End of Life contracts  Managed key acquisitions from an operations standpoint ensuring seamless transition into IBM. Managed and negotiated all OEM contracts working closely with Business Development support and clients.  Managed and negotiated all End of Life contracts producing terms and conditions, contract price interfacing with sales team and clients as well as maintained End of Life Policy.  Championed the value proposition of EcuRep to key SWG stakeholders to secure funding and tool use. Led SWG deployment across all areas.  Brand Rep for SWG Tools Team

 Designed and deployed successfully the Sales & Distribution & Manufacturing Modules of SAP Software on-time to go live plan. Received Outstanding Technical Achievement Award.  Led Project preparations, sizing and blueprinting, SAP functional development, final preparation and Go Live for MM and SD modules.

 Successfully managed a dynamic team of employees in Santa Clara and Austin who produced and maintained the production schedule for the lab.  Successfully lead the transition of products from CA to new Austin lab.

Business Management Leadership Training Program, Rochester, NY  Deployed throughout the Mobil business units in various capacities such as Marketing, Sales, Purchasing, Scheduling/Panning and Finance. Promoted to Plant Scheduling Manager. Relocated to Austin, Texas.