Maureen Harrington, Mshi, Cota Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

• Fostered client/onboarder relationships through scheduled trainings, prompt and effective communication, and validating concerns with empathy and patience• Created weekly Excel Pivot Tables of Onboarder schedules to illustrate workload and prevent burnout• Provided healthcare industry knowledge during product customization and resident data import• Ensured accuracy of healthcare data through cleaning and standardizing processes

Chicago, Illinois

• Awarded elevated status to Backup Program Manager to a team of 10 therapists by Director of Rehabilitation based on demonstrated industry expertise and boosted staff morale• Utilized electronic health and medical records by running reports to create personalized treatments, which increased patient’s functional independence by 85%• Communicated effectively with an interdisciplinary team of 7 departments and external stakeholders in regular care plan meetings to prevent patient errors and adverse events• Generated Excel spreadsheets that cross-referenced data rapid retrieval detailing accuracy and completeness of all patient charts in preparation for unannounced state audits conducted by the Illinois Department of Public Health, which resulted in 100% error-free reviews• Educated patients in ADL retraining, neuromuscular re-education, therapeutic activities and exercises and pain management techniques• Held in-services and trained other departments different transfer techniques, body mechanics and bed mobility to ensure safety and care of both the patient and staff.

Chicago, Illinois, United States

Chicago, Illinois

• Carried out Occupational Therapy patient care programs planned by and with the supervision of the Licensed Occupational Therapist.• Engaged patients using therapeutic use of self and clinical reasoning skills to determine activity grades. • Participated in Care Plan Meetings with patients, family members, and other disciplines to confer about goal progression, future living situations, and durable medical equipment needs upon discharge. • Trained caregiver/family members on specific Activities of Daily Living tasks, transfers, exercises, and home preparations to enhance safety after discharge.

Master Of Science, Health Informatics

Associate Of Arts And Sciences, Occupational Therapy Assistant

Bachelor Of Arts, Foreign Languages And Literature - Concentration In Spanish

Study Abroad Program, Spanish Language And Literature