As a Client Account Management Executive, I led the partnership with my company's largest national account clients, driving client based solutions designed to maximize total cost, quality and membership health. Client advocacy is critical and the basis for successful relationships, enabling the delivery of quality, enduring technological and customized solutions that help the client achieve mission driven business objectives. With CVS, I led a team of pharmacists and coders who focused on the design & delivery of clinical benefit UM & formulary programs for large health plan clients, delivered to the customer via operational excellence, business effectiveness , strong people leadership, creative solutioning. With Aetna, utilizing my expertise in product design/dev & program mgmnt in Strategic Product Solutions, I led an 80-person team focused on Individual & Small Group, which created the concepts, templates, tools, technologies and compliance procedures now utilized in product development across all of Aetna. Prior, I was recruited to Aetna to take ownership/leadership in retaining, servicing & growing our largest national account. I devised the strategies, drove innovation, leveraged technology, and continuously improved service levels & profitability. I served in the function of chief operating officer of a multi-million dollar business unit. During four years, we added more than 100,000 members, and received a three-year contract extension. Earlier , I developed expertise in account mgmnt leadership and business operations, highlighted by work with two world class healthcare organizations – United Healthcare and Cigna Healthcare. Over the course of my career I have managed staffs up to 500, budgets of up to $30 million and won numerous awards. I have a unique ability to bring the voice of the customer, state of the art technology, continuous operational improvement and an entrepreneurial spirit to my work.