Principal Creative Director
Pawtucket, Rhode Island, United States
Principal Creative director: directed wide range of creative deliverables. Clientele ranging from small business, to global megabrands and IPOs such as: Siemens, Ziploc, Sephora, Marvel, Star Wars, Disney Princess, Disney/Pixar, Hasbro, SpinMaster, TjX. Account Management: Direct client/customer relationships, established clear SLAs and SOWs; lead brand strategy and creative innovation workshops with client stakeholders, lead discussions during regular account status and performance reviews/updatesResponsible for Business Growth: Accountable for agency growth from a billings perspective as well as capabilities. (KPI: yoy billings increase, & yoy OC). In my final year, yoy billings of the design group increased over 375%Oversee Budget Management: overseeing the balance sheets for AP/AR, as well as general operating costs in quickbooks. Worked with owners to establish annual targets and report on results quarterlyOversee Recruiting/Hiring/Vendor Management: Writing and maintaining job descriptions and job postings, as well as talent scouting and hiring of FTEs and contractors, approving timesheets.Lead Building PM function (staff & tools): Built project management function, as well as lead the RFP and implementation process for workflow tool for PM and Sales. Stakeholder: HR decision-making worked with owners to establish benefits overview, salaries, bonus structure, culture expectations, etc. Rewrote and implemented a performance-based Profit-Sharing program.