Maureen Charlton Assoc Rics Miwfm Email & Phone Number

Glasgow, Scotland, United Kingdom

Glasgow, United Kingdom

Positively interfacing with all stakeholdersManaging a property portfolio and delivering prestige commercial building services.developing,controlling and monitoring service charge budgets with reconciliations..Management of out sourced building engineering services security & all facilities support services.Responsible for building fabric external and internal maintenance.Ensuring that PPM programmes adhere to agreed time, standards and specifications.Delivery of excellent customer service,Achieved through setting scope for contract terms.Undertaking contract negotiation.Efficiently using preferred and specialist service providers. Ensuring financial compliance & in line with RICS, REAS and customers independent financial auditors.Liaison with auditors appointed by the various tenants.Achieving SLAs, KPIs, scopes of work and standards:Emphasis on value-added service delivery. with Regular reviews with outsourced personnel .Using a unified team approach for “Best in Class” customer service.Always thinking strategically and delivering outcomes with solid ROI.Leads by example and demonstrates integrity and encouraging excellence in others.Supervising contract and sub-contract works, with statutory and legal compliance.Tracking ongoing costs, allocating work to contractors.Delivering the11 in 10 customer service programme to in-house and contracted staffValidating deliverables against scope, standards and budgetary requirements.Driving projects carried out by sub-contractor.Responsible for Permit to Work system and Health & Safety.Designing contingency planning.Chairing client and customer liaison meetings on behalf of the landlord.Regularly meeting individuals.Responsible for full statutory compliance for properties and critical services.Procurement management for property services.Managing energy and utilities services and seeking alternative suppliers when necessary.

Working for a high profile public funded client BBC Scotland .Managing all facilities support services and out sourced contracts at their new Iconic headquarters covering over 300,000 sq.ft..Liaising with senior client managers, influencing decision making and strategy.Continuously achieving agreed monthly KPIs and SLAs.Managing all FM services contracts with in-house FM team and 30 outsourced staff.Supervising contractors and sub-contractors.Training a large multi-disciplinary workforce on new working methods.Managing a significant support services budget.Direct line management: Front of House, Reception, Porterage and Reprographics.Managing both Mail Room and Space Planning.Oversaw outsourced contracts including:Cleaning services, landscaping, buildings maintenance,Security, waste, catering, licensed bar.Coordination of self-delivery and outsourced support services and goods.Management of supply chain and service providers.Innovative approach to reduce catering subsidy with no impact on services.Collaboratively working with catering service partners. Incident Commander escalating broadcast critical operations.Sourcing sub-contractors for outdoor events to install marquees, stages and equipment.Reacting rapidly to specific requirements demanded by BBC talent.Planning online reactive works completed to key indicator performances.Prioritising complex demands, small projects and secondments.Delivering an excellent visitor experience.Accountable for in-house compliance to ISO 9001 and OHSAS 18001.Resource management, appraisals and career/ succession planning12/2005 – To 08/2012.

Working for a world leading provider of remote site catering, hostel, helicopter operations and FM services.A senior management role in the international oil & gas industry.Efficiently allocating time 50/50 between two offshore oil installations in the north seaConstantly motivating and empowering & training staff in a remote environment .Managing approximately 100 people with 8 direct reports.Responsible for helicopter deck, operations and administration.Delivering facilities objectives on behalf of the client.Controlling a £2.5m budget on behalf of the client.Procurement and purchasing.Meticulously monitoring expenditure items.Driving maintenance projects such as:Galley and accommodation refurbishments, change-out of chiller units.Managing any sub-contractors on specific projects.Active participation in client meetings with on-shore management teams.Discussing issues and updating client on project progress.Managing all aspects of Food Safety.Responsible for soft services.Compliance with client/company safety management systems.Ensuring compliance with HSE procedures.Adhering to internal policies and procedures.HR management including identifying staff development and training requirements.Completing appraisals, succession planning and performance monitoring.Inducting new employees on catering management systems.Awarded Off-Shore Trainer of the Year 2004.

Glasgow, United Kingdom

Presenting training sessions to SVQ, HND and undergraduate students.Courses on professional cookery, catering, food hygiene and accounting.Training people on Front of House customer services. operations

Aberdeen, United Kingdom

Managing all hotel catering, cleaning and accommodation services.Supporting staff on offshore oil platformsHandling full budget and H&S, and HR accountability.

Fort Lauderdale, Florida, Usa

Performing a lead role for the 5 Star Cruise Line.

Cayman Islands ,Tel Aviv

1988 – 1989: Manager – Dan Tel Aviv 5 Star Hotel, Tel Aviv, Israel1986 – 1988: Manager – 5 Star Grand Pavilion Hotel, Cayman Islands