Maureen Blacklock Email & Phone Number

Farmington, Connecticut, United States

Bristol, Connecticut

North Haven, Connecticut

• Managed a staff of 8 personnel with the responsibility of Receiving, Processing and Invoicing of Product Returns of Electro-mechanical Fire Safety Equipment. • Customer communication interface of product returns processing to both initiate and resolve customer problems and return of discrepant materials.• Interface with all internal departments for problem resolution of technical quality and operational findings to ensure timely problem identification and immediate preventative actions.• Super-user for the Quality Department for SAP to integrate software procedures and control implementation procedures to assure the highest levels of the Honeywell Operating System (HOS).• Develop and maintain HOS LEAN processes for the department work standards and work flows.• Developed, integrated and managed daily and monthly reports and metrics for work flow, Manufacturing Defect Yield and Cost of Product Quality (COPQ).• Worked closely with Materials Management, Production Planning and Purchasing for SIOP planning and systems development.• Provided the principle interface of managing third party equipment manufacturers for returns, product replacement and warranty coverage. • ISO certification responsibilities for department validation and to assure continued qualification.• Metrics and procedural systems managed with SAP, Microsoft Office and software support systems.• Responsible for data entry and validation on various data collection projects.• Honeywell Green Belt Certified within the Six Sigma Program.