Maureen Blacklock Email & Phone Number

Farmington, Connecticut, United States

Bristol, Connecticut

North Haven, Connecticut

• Managed a staff of 8 personnel with the responsibility of Receiving, Processing and Invoicing of Product Returns of Electro-mechanical Fire Safety Equipment.
• Customer communication interface of product returns processing to both initiate and resolve customer problems and return of discrepant materials.
• Interface with all internal departments for problem resolution of technical quality and operational findings to ensure timely problem identification and immediate preventative actions.
• Super-user for the Quality Department for SAP to integrate software procedures and control implementation procedures to assure the highest levels of the Honeywell Operating System (HOS).
• Develop and maintain HOS LEAN processes for the department work standards and work flows.
• Developed, integrated and managed daily and monthly reports and metrics for work flow, Manufacturing Defect Yield and Cost of Product Quality (COPQ).