•Answer all telephone enquiries from Customers/Sales and Territory Managers and process all requests•Posting daily cash payments/Cheque/EFT and Credit Card payments to accounts in AS400•Reconcile customer accounts•Responsible for maintaining the changes to accounts and issuing any credit references for clients•Resolve credit hold positions so orders can be shipped•Initiate collection calls on past due accounts•Opening New Accounts and reactivating/updating existing accounts in AS400 and Salesforce

•Answer all telephone enquiries in a very busy call centre environment from Customers/Branch Managers/Sales and processing various requests.•Evaluate customer credit worthiness•Set and adjust customer credit limits•Resolve credit hold positions so orders can be shipped•Initiate collection calls on past due accounts•Decrease accounts receivable losses•Apply good research skills when evaluating customer’s credit risk and alternative contacts

•Responsible for checking all credit applications when received to ensure accounts are not duplicated•Ensures credit checks are completed on all new accounts to be opened•Responsible for closing accounts and declining credit where applicable•Issues letters to new accounts and declined applicants•Responsible for maintaining the changes to accounts and issuing any credit references for clients•Coordinates projects and purchase order tracking•Maintains project order log and issues project order confirmation letters to Branch Managers

• Billed invoices for Medical Gas and clinical products for Hospitals and Medical Institutions Canada Wide. Consistently aiming to improve billing processes and procedures • Handled reception coverage, answering busy switchboard, greeting patients, booking meeting rooms, sending out courier packages, mailings and ordering stationery

•Provided a full range of administrative support for the President and the Managing Director•Supported a team of eight executives on occasion and organized employee functions (adult and children’s Christmas parties)•Coordinated executive meetings (4-6 times per year)•Attended Team Meetings (120 people from UK, USA and Canada, three times per year) prepared agendas, organized conference rooms and hotel accommodations•Assisted the HR Department with recruitment (interviewing and selection process)•Company events were well received and within budget, this contributed to a positive morale•Maintained President’s expenses, calendar, email, updated spreadsheets•Able to ensure executives were prepared for meetings and able to maximize their time

•Maintained the HRIS Registration Computer Software package, received, monitored, entered registrations and cancellations (electronic HRIS or manual) and provided Facilitator with a go/no go status and final participant list. Identified and verified that employees completed the orientation process – attendance, orientation kit review, meeting with manager•Weekly proctored participants for Life and Health Insurance Program Designations. Fielded employee enquiries pertaining to program dates, location, fees, rescheduling, group training etc. •Coordinated, scheduled and managed the registration process for over 250 employees attending the Life and Health Insurance Program, also provided guidance and counseling to employees on their development plans •Created post-course evaluations forms for individual training programs, resulting in a 70% employee evaluation return rate and provided valuable information to Facilitators and Managers•Produced Level 1 Evaluation reports for pilot training programs, Reports submitted to initiating manager quarterly•Assembled training/course materials for 7 facilitators and 3 design specialists. Included proofreading, collation and distribution

•Coordinated field requests for marketing materials with the marketing department and external vendors•Responsible for managing tuition reimbursement program•Researched programs and prices for training programs•Responded to inquiries and requests received from 20 province wide branches•Proactively coordinated and supported the activities of Field Trainers in the career Sales branches on a national basis, to satisfy the needs of the branches, RVP’s and head office •Created training and development reports via Access database. Assisted managers to ensure an up to date sales force•Received positive feedback from trainees, often able to provide individual assistance on specific software needs, provided One-on-One training sessions for Account Manager Trainees in software requirements – PowerPoint, Word and Excel