Maureen (Mo) Walsh Email & Phone Number

Somerville, MA

• I am engaged as a consultant in healthcare industry to provide expertise with particular focus on optimizing overall operations and performance.

Boston, MA

• I was brought on board to manage the ongoing operations of the Customer Service Department/Call Center, Workforce Management, Special Teams, Process & Efficiency, Training, and Quality & Business Analysts for a.
• Orchestrating significant business optimization measures and automated steps that transformed overall operations.
• Collaborating with Product and Design do create a new communication platform that delivered a single panel view, enhancing both efficiency and customer service.
• Partnering with catering support team/service operations to improve catering network reliability.
• Assessing gaps and implementing processes to capture improved data and provide data analytics to drive/optimize performance.
• Instrumental in company achieving 15% improvements in efficiencies YOY.

Multi Locations In CT

• I was recruited into a high-growth environment as a member of US Vascular’s senior leadership team. I was primarily accountable for managing performance improvements/efficiency-boosting strategies, EMR implementations.
• Driving significant increases in revenue recognition and capture by ensuring fees were optimized to highest contract rate levels.
• Instituting procedures that enhanced coding accuracy.
• Optimizing automated reporting through development of an EMR data warehouse.
• Reengineering billing procedures and transforming manual process for surgery charges (manual process required 3–4 weeks and missed 10% of billing) by leveraging Electronic Medical Records, implementing electronic.
• Providing overall project management and IT/EMR design/set-up for 3 new vein centers acquired by Management Group, 1 USVMG client, and 2 new Vascular Experts offices.

Norwalk, CT

• I was recruited initially into an analytics role and then was named Director of Performance/Operational Excellence. This was at the time of Norwalk Hospital’s merger with WCHN in 2014. Among my leadership.
• Designing and implementing a new revenue model for Norwalk Hospital physicians and surgeons.
• Upgrades in revenue calculations and alignment of database details for provider/payor mix, volume, and impact on revenue.
• Instituting 15+ LEAN events (I earned LEAN certification in 2012/2013), garnering executive and stakeholder buy-in.
• Overseeing development of a daily dashboard providing senior management with current month volume estimates on a daily basis instead of more than 2 weeks following each month’s closing.
• Developing a salary budget model and implementing new accounts receivable realization software.

New Haven CT & Bridgeport CT

• After being recruited to join YNHHS as a Senior Budget Analyst, I was promoted to manage a $344M revenue budget for Bridgeport Hospital. In this high-visibility role, I interacted with department heads across nearly.
• Building a new revenue model/essential data structure that efficiently captured and tracked monthly revenues.
• Instituting a reconciliation process.
• Automating a payroll accrual process as well as charge capture process analysis.
• Constructing a database with automated search capability for variances by line item.

New Jersey/Washington, DC

• Served as Finance & Administrative Director for the New York-New Jersey Trail Conference (NYNJTC), Mahwah, NJ (2.5 years)- Managed staff of 10 with 100+ volunteers tasked with blazing and maintaining trails across.
• Served as Deputy Director for the Center for a Sustainable Economy, Washington, DC (3 years)- Collaborated as key team member calculating financial impacts of environmental damage and carbon footprint.