Maureen Keleher Email & Phone Number

New York, United States

New York City Metropolitan Area

New York City Metropolitan Area

Provides GiveSmart event technology and event management support during nonprofit fundraising events. - Leads GiveSmart platform training pre-event- Oversees event registration and guest checkout- Assists with bidding, live auction and donation entry; makes recommendations based on fundraising goals- Manages mass text communications through GiveSmart platform- Closes virtual auction and payment processing

Production Manager for a multi-day annual pharmaceutical Global Leadership Summit held in Seville, Spain.

New York, New York, United States

-Led and facilitated a combination of virtual and in-person training sessions on company-wide proprietary CRM for 2,000 users, including team leads, support staff, and new hires- Delivered 11 in-person tailored training and discovery sessions across multiple markets to promote engagement and understand user needs and pain points- Designed and updated learning content in conjunction with system updates

New York, New York, United States

Accomplishment: Hosted a monthly "Tuesday Tutorial" session for CoxReps employees covering best practices on the company's internal advertising booking platform. What I Did:- Led virtual training sessions for new television station users on the company's ad serving application- Collaborated with key stakeholders to create/update training resources for employees and clients, including manuals, videos, and training session content- Supported Service Desk team to assist CoxReps employees and station users. Documented frequently asked questions to assess potential training needs and inform application best practices.

Brooklyn, New York, United States

Accomplishments: October 2019: Launched an employee-facing Help Center (Knowledgebase) in ZenDesk to provide additional GiveSmart platform and procedure best practices and to consolidate company resources into a centralized location. Updated content based on employee needs and requests.May 2019: Designed and implemented a cross-department mentorship program. 70+ office-based and remote employees were paired up and provided with activities to foster better working and personal relationships.What I Did:-Created, updated, and maintained full and part-time employee training materials to ensure well executed events on the GiveSmart mobile fundraising platform through a mix of virtual and in-person trainings and LMS contentNew Hire Onboarding: -Assisted with planning, scheduling, and determining onboarding milestones for Customer Success New Hires- Presented and led GiveSmart platform training for new hires- Monitored and reported on progress of new hire onboarding and use of resources through surveys and report analytics

Brooklyn, New York, United States

What I Did:-Provided nonprofit customers consultation and best practices for integrating GiveSmart software into nonprofit fundraising events.-Worked with 100+ nonprofit customers during the Fall 2018 season to promote GiveSmart software adoption and on-boarding strategies.-Recorded and managed customer communication in Salesforce CRM.-Managed the event planning process and expectations with client and GiveSmart on-site event manager to ensure both parties were prepared for successful fundraising events

Brooklyn, New York, United States

What I Did:I served as a client service specialist and fundraising event consultant for a variety of nonprofit organizations, including regional chapters of the Make-A-Wish Foundation, Big Brothers Big Sisters of America, the Junior League, Special Olympics, Habitat for Humanity, and various schools and charities. My role included educating nonprofit staff on the 501 Auctions platform and the implementation process to ensure successful mobile event fundraising. I also served as the main point of contact during client events. I trained nonprofit volunteers and staff on the 501 platform's digital check-in and mobile bidding systems, communicated fundraising status to organization leaders and staff, and managed a 501 Auctions fundraising support team. Accomplishments: Oversaw and led 501 Auctions event teams on 90+ nonprofit events in the greater New York metropolitan area and throughout the US. Outside of client responsibilities, I have managed internal, project-based initiatives pertaining to interoffice engagement, sales lead generation, customer support materials, and client service team training.

United States

I gathered and organized high resolution images for Dance Studio Life, a dance education publication that aims to enrich its readers’ lives and businesses.

Greater New York City Area

Account Coordinator, City Practice & Not-For-Profits GroupJanuary 2015-November 2015Accomplishment: Secured regional print and radio coverage, including a live interview on an ESPN radio affiliate for Team Intrepid Fallen Heroes during the 2015 Race Across America.Project CoordinatorJune 2014-December 2014Accomplishment: Moved into the Account Coordinator role after completing 2 long-term support assignments. I had the opportunity to familiarize myself with clients and accounts across the firm, field calls from the media and clients, circulate press materials, create briefs and reports, and staff various press events.

New York, New York, United States

As a Marketing + Administrative Assistant I supported communication initiatives at an emerging performing arts center.Accomplishment: Placed Baryshnikov Arts Center event listings in the New-York Historical Society’s and BRIC Arts and Media in Brooklyn’s e-blasts through cross-promotional agreements.

New York, New York, United States

As a Temporary Development Coordinator I provided the New York City - Southern Chapter of the National MS Society with administrative and operational support during the Chapter's 2013 Bike MS event, one of the premier fundraising cycling series in the nation.Accomplishment: My assignment with the Society fostered an interest in MS research. In 2015 I raised over $2K for the Society and participated in the New York City Half Marathon as a member of the Chapter's Half Marathon team.

Brooklyn, New York

Served as a point of contact for BRIC Celebrate Brooklyn! festival members and provided event and administrative support to the festival team in coordination with the Development & Membership Manager. Accomplishment: Activated on-site promotions for members with Business memberships and used those contacts to secure food, drink, and raffle prizes for the 2013 End-of-Season Staff Party.

New York, New York

As a Marketing Apprentice, I worked as part of a 7-person team at one of the country’s largest not-for-profit theatre company to execute marketing initiatives, including advertising, subscriber benefit programs, outreach, and audience demographic research.Accomplishment: Procured gift items and door prizes for subscriber events from local businesses and cultural institutions including Chobani, Trader Joe’s, Broadway Dance Center, and the New-York Historical Society.

San Francisco Bay Area

At the California Culinary Academy, I worked on a team of junior and senior admissions representatives to guide prospective students through the university’s admissions process in accordance with all applicable federal and state regulations, university policies and procedures, and in compliance with all accrediting standards and requirements.

San Francisco Bay Area

At LexisNexis, I worked on a team of contractors to ensure that the company’s print and online content remained consistent through in-house quality control and editing processes.

San Francisco Bay Area

I worked as a Starbucks barista throughout my college years and beyond. I enjoyed delivering quality food and beverages while engaging with customers. Accomplishments: Cultivated positive relationships with the store’s “regulars.” Became comfortable working in a fast-paced environment while maintaining a calm demeanor and a smile.

San Francisco Bay Area

During my time at L&M, I had the chance to provide administrative, event, and communications support while a staff member was on leave. Accomplishment: Reviewed and re-organized financial records for firm’s internal audit.

B.A., Journalism/Dance

Activities and Societies: Dancer in 2006 production of "West Side Story, " University Dance Theatre, Associate Editor for [X]Press Magazine

Certificate Of Completion, Trailhead Virtual Bootcamp For New Admins (Tvb-201), Completed

Completed the 30-day Bootcamp course covering: - Salesforce User & Platform Basics - Company-Wide Org Settings - Data Modeling - User.

Program: Ce-Sps - Noncredit, Proj1-Ce - 8600 - Basic Project Management, A

Participated in a continuing education class on the fundamental theory, tools, and techniques of successful project management throughout.