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Innovative results-oriented Healthcare Executive with diverse experience in Home Health, Hospice, Palliative and Private Care within large healthcare systems and independent not-for-profit and for-profit community agencies. Strategic visionary with demonstrated ability to drive the change necessary to create efficiencies and compete effectively in a dynamic healthcare environment. Strategy/Vision - Proven ability to forecast future direction of Home Health Care industry and execute on a strategic plan for organizational viability and success. Received vision award for organizational success and recognized for delivering a high standard of quality healthcare services.Exceptional Leadership Skills - Strong leadership and communication skills that foster team-building and a culture of accountability while valuing the contributions of employees, earning 97% employee satisfaction. Financial Acumen - Skilled at turning around underperforming agencies meeting or exceeding budgeted goals. Built and oversaw a $27 million revenue organization maximizing positive profit margins.Quality - From 2006-2010, Caritas Home Care identified in the Home Care Elite, one of the top 25% of agencies in the United States based on performance measures in quality outcomes, quality improvement, and financial performance. Start-ups, Mergers, and Acquisitions - Successfully started a Medicare certified home healthcare agency, acquired Home Health, Hospice, and Private Pay agency and merged three agencies into one. During this time, achieved deficiency free department of public health surveys and successful joint commission of accreditation surveys.Excellent Communication Skills - Rapport builder with diverse audiences utilizing a variety of approaches to drive necessary results. Known for successfully communicating with professionals at all levels of an organization.
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Executive Director Home Care DivisionRiverside Health System Feb 2019 - Apr 2024Virginia -
Vice President Of Care ManagementArchway Health May 2015 - Feb 2019Greater Boston AreaArchway Health's mission is to fix healthcare through payment reform. In doing this, Archway is a company built by leadership experts who provide a holistic yet simplistic approach to bundled payment solutions.Leading the company's care management division has resulted in:- A care model redesign that has our bundled payment clients achieving substantial health care cost savings while improving patient outcomes and experience. -
Executive DirectorKindred At Home 2013 - 2015Greater Boston AreaA division of Kindred Healthcare: For profit national provider of post acute services; long term acute hospitals, skilled rehabilitation centers, home health, hospice, palliative care, and private duty services.- Increased average daily census in both offices combined by 46%, improving profit margin by 4%.- Increased quality scores and patient satisfaction in 10 areas.- Reduced hospital readmissions for complex medical patients from 19% to 4%. -
Chief Executive OfficerVisiting Nurse And Community Health 2012 - 2013Arlington, MaNot for profit community based home health, hospice, and private pay agency servicing 28 towns, which began in 1898. - Grew Home Health average daily census by 64%, Hospice Census by 69%, Private Pay by 20%, exceeding budgeted goals.- Partnered with an Accountable Care Organization participating in CMS Bundled Initiatives for 2 diagnostic groups.
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President, Steward Home CareSteward Health Care 2010 - 2011Greater Boston AreaFormerly Caritas Christi Health Care System; change of system ownership from not-for-profit to for-profit. Largest community provider network in New England serving 85 communities in Southern New Hampshire, Eastern, MA, and Rhode Island. 13,000 employees, multi-specialty physician group practices, 10 hospitals, home health, hospice, and private care agency, nursing and medical technology career college and managed care insurer.- Member of executive steering committee charged with preparing the system to become an accountable care organization (ACO).- Organized and oversaw transition task force to comply with Medicare, Department of Public Health, and Joint Commission regulations/standards with Change of Ownership, including patient discharge and readmission, resulting in continued agency operation and full reimbursement from all payers.- Engineered work redesign to meet Home Health and Hospice 2011 regulatory changes that resulted in 100% reimbursement.- Expanded geographic service area from 120 to 130 communities to meet new hospital acquisition needs. -
President / Executive Director, Caritas Home CareCaritas Christi Health Care 1998 - 2010Greater Boston AreaSecond largest not-for-profit healthcare system in New England serving 55 communities in Southern New Hampshire, Eastern, MA, and Rhode Island. 12,000 employees, physician group practices, six hospitals, home health, hospice, and private care agency, women and infants center, nursing and allied health college, and managed care insurer. - Recruited, hired, and coached a new management team to meet strategic and operational goals. Focused on accountability, mission, and putting the patient first, which resulted in a 99% overall patient satisfaction ranking.- Integrated home care division within Caritas Christi Health Care System as a key component of continuum of care, growing referrals by 70%.- Merged two Hospital Home Care departments into existing stand-alone agency as branch offices, resulting in cultural integration with minimal turnover; established an additional branch office to meet hospital system's community home care needs. Grew communities served from 30 to 120.- Grew revenue from $6 million in 1998 to $27 million in 2010. - Converted manual paper system to electronic medical record, streamlining operations and improving care coordination.- Developed and implemented a team approach to drive improvements in overall agency performance, reducing patient hospital readmissions to 16% when state was at 22% and nation was at 29%.- Merged Hospice into Home Care in 2010 turning negative margin into positive margin; implemented Palliative Care Program model differentiating home health and hospice from competitors. Palliative care census grew from zero to 300 within a six-month period. -
Director, Home Care Services - St. Elizabeth’S Medical CenterCaritas Christi Health Care 1996 - 1998Greater Boston Area• Recruited for and successfully started up a Home Health Care agency as a hospital department, resulting in an increase in referrals to hospital department and a decrease in referrals from 90% to 7% from hospital to primary competitor.• Created program that changed anesthesia practices for day surgical patients, decreased overtime expense, and generated significant cost savings for the hospital.• Established resident home visiting program that educated physicians in treating patients in their home.
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Chief Operating Officer / Director, Clinical ServicesCommunity Visiting Nurse Agency, Inc. 1992 - 1996Attleboro, MaNon profit home health, hospice, and private pay agency serving 22 communities in Eastern. MA- Active participant in strategic planning process with the Board and Executive leadership staff.- Reorganized and held clinical division accountable to meet regulatory standards resulting in deficiency free surveys and initial Joint Commission accreditation.- Directed program development and changes in agency operations to enhance efficiency, to provide quality cost effective care, and to acquire and maintain managed care contracts.- Managed Marketing/Communications Relations department.
Maureen Thompson Skills
Maureen Thompson Education Details
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Masters In Science In Health Services Management -
Magna Cum Laude -
St. Elizabeth'S Hospital School Of NursingClass Valedictorian
Frequently Asked Questions about Maureen Thompson
What is Maureen Thompson's role at the current company?
Maureen Thompson's current role is Accomplished Healthcare Executive.
What is Maureen Thompson's email address?
Maureen Thompson's email address is mt****@****yha.com
What is Maureen Thompson's direct phone number?
Maureen Thompson's direct phone number is (508)-359*****
What schools did Maureen Thompson attend?
Maureen Thompson attended Lesley University, Northeastern University, St. Elizabeth's Hospital School Of Nursing.
What skills is Maureen Thompson known for?
Maureen Thompson has skills like Healthcare, Home Care, Hospitals, Medicare, Healthcare Management, Managed Care, Nursing, Leadership, Emr, Quality Improvement, Healthcare Information Technology, Healthcare Consulting.
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Maureen Thompson
Career Services Professional; Connecting Students/Alumni With Companies And OpportunitiesNew York, United States1rit.edu -
Maureen Thompson
Commercial Customer Development Manager - Business Cards & PaymentsAtlanta Metropolitan Area4yahoo.com, americanexpress.com, yahoo.com, capitalone.com10 +167890XXXXX
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Maureen Thompson
Vice President, Public Policy At Certified Financial Planner Board Of StandardsWashington, Dc -
Maureen Thompson
Franklin, Ma3premier-research.com, gmail.com, gmail.com -
3gmail.com, tgs.com, gmail.com3 +128178XXXXX
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