Maureen Lombardo Email & Phone Number

Springerville, Az, Us

Phoenix, Arizona, United States

“If you can't describe what you are doing as a process, you don't know what you are doing”― W. Edwards DemingProcess optimization increases efficiency, improves the bottom line and results in delighted customers and engaged team member. Raining Virtue can help you transform your organization with best in class processes. Contact me to find out how!

Phoenix, Arizona, United States

Crack Ups Comedy Night’s mission is to provide amazing comedy to local audiences performed by local talent. Crack Ups Comedy Night first established its brand in Phoenix in February of 2022. The shows have been held at Toso’s Bar in Phoenix. Originally, shows took place on the first Saturday of each month. In October of 2022, we moved to two shows a month held on Friday nights at 7PM. Additionally, “Comedy in a Box” has held three shows this year. Crack Ups Comedy offers “Comedy in a Box” to provide a Stand-Up Comedy Show for any facility that has a stage. Crack Ups was established as an LLC in November of 2022.

Phoenix, Arizona Area

Developed, now manage, a complaint management QA program, for the Corporate Wholesale business sector, including build out of the processes, applications and platform. Manage a team of 11 analysts. • As the Initiatives Consultant, designed the Complaint Governance Program with input from complaints leadership, legal, compliance and risk management in 10 months with a $3M budget. • Identified and documented over 30 procedures to understand the requirements and designed a scalable Business (Wholesale) complaint management portal using the Pega platform. • Evolved the Wholesale Complaint Management Portal into the enterprise complaint management portal standardizing the process for complaint management globally. • Requested to lead the QA and Data Integrity teams to govern the Wholesale and Treasury Management complaint program and improve the risk management metrics, outcomes and audits.• Designed the Business (Wholesale) Complaints practice including a forecasted volume / capacity plan, hiring schedule, QA components and training system.• Internal Compliance rated the QA Program “Effective”, >95%, for six consecutive months in the second half of 2020. • Improved QA Scorecard metrics from the original 20 out of 27 metrics below the 80% threshold to an average of 25 out of 27 metrics, being consistently above the threshold. • Passed the 2020 Audit with no significant findings and only five minor findings which have been mitigated with artifacts and controls.

Phoenix, Arizona, United States

Led the process improvement program and efforts for the Wholesale (Middle Market Businesses) credit request and approval functions. • Documented processes to establish baselines, conducted failure modes and effects analysis sessions to identify defects, determined root cause and create action plans for improvement. • Identified improvements for the credit approval process, reducing errors by 15% in the front end “Hotline” sub-process, and reducing duplicate requests by 30% by implementing risk controls. • Identified routing errors in the loan disposition process which sent simple loans to a higher level, more extensive, underwriting department. Corrected the process and redirected 40% of the original volume to the right loan department which increased the amount of loans granted from $51M to $210M.

Phoenix, Az

Managed a team of consultants and analysts to document and improve processes related to Consumer Financial Services (CFS) such as auto, credit card and personal lines of credit and loans.• Appointed to take over a fledging audit project and get it back on track. Identified 36 significant gaps (“Find the Gap” contest), documented mitigation actions and implemented corrective action and controls. Selected as a 2013 President’s Club Honoree.• Created the Business Process Excellence (BPE) team. Evolved the strategic direction to focus on process improvement involving business architecture, six-sigma, lean concepts and governance. • Utilized process maps to identify target positions for 25 sales staff impacted by a re-organization, which in result addressed volume issues and improved throughput metrics in loan processing.

Phoenix, Arizona Area

Executive Coaching: For executives who want to take their career to the next level – certified practicing executive coaching can get you there. In business, the only thing that really counts is results. Executive coaching promises to deliver results within a relatively short span of time. High achievers continually deliver results and they do it by performing at their best each and every day. In today’s dynamic business world, these high achievers also need the guidance, support and motivation of an executive coach to accomplish this.

Phoenix, Arizona Area

Drive business development for Bradson Consulting in the Phoenix Market.Apply business management consulting experience and expertise to support clients in meeting and exceeding strategic goals.Leverage background in Six Sigma, ITIL and Strategic Planning to build best in class program and organizational processes.

Master Of Project Management, Project Management

Bachelor Of Science - Bs, Secondary Ed Math