Maureen Andrews, Rn, Mba Email & Phone Number

Lumeris provides best-in-class technology and services for providers, hospitals and health plans to transform their organizations into high-performing accountable delivery systems. Lumeris’ solutions, allow health plans and providers to deliver clinical information and effectively manage member populations, coordinate care across the continuum, and make.

Remote Employee

-Gather and prioritize product and customer requirements to develop products that support company’s vision-Work closely with Engineering, Sales, Marketing, and Client Service teams to ensure customer satisfaction and timely completion of goals

Remote Employee

• Oversaw the implementation and deployment of Predict PRM, a web-based physician relationship management system utilized by healthcare systems to assist with physician outreach & engagement efforts.
• Product Manager – translated V.O.C. to lead product design & feature development. Provided technical support & issue resolution as needed.
• Relationship Manager – developed strong relationships with C-suite leadership, liaisons & internal stakeholders to ensure successful product deployment & integration.
• Project Manager – managed internal & external teams to meet project deadlines, milestones & priorities to exceed client expectations. Collaborated with off shore Dev Ops team on product release planning and managed.
• Sales – collaborated with Influence Health sales team as the SME to engage & close prospective client deals.
• Trainer- conducted client on-site & web-based training.

Columbus, OH

• Integral member of the executive team responsible for managing physician relationships and volume growth. Aligned efforts to provide a more collaborative physician effort through out the various areas of the Mount.
• Relationship Management – worked with C-suite leadership, physicians & hospital staff to enhance communication, resolve issues to build & retain business. 2011 Physician satisfaction scores increased from 23rd to 64th.
• Physician Recruitment – worked with recruiters on physician manpower needs to support Hospital strategic initiatives. Provide physician on-boarding & professional networking.
• Project Manager – oversaw Medical House Officers, the Pace of Care & Orthopedic Clinical Co-management initiatives at Mount Carmel West.
• Physician Sales – promoted Mount Carmel West programs, services & specialists to Franklin County physicians. Marketed new Urgent Care to Hilliard area physicians & introduced new specialists to referring physicians.

• Utilized the principles & tools of 6 Sigma to identify & resolve process issues related to patients, employees & physicians.
• Project Management – managed multidisciplinary teams to research & resolve issues. Success Rate completed projects on time - 100%.
• Business Development – addressed quality & cost reduction issues.
• Relationship Management – worked with C-suite leadership, physicians, staff & public.

• Provided system oversight, strategic business development, and marketing for the women's service line.
• Strategic Business Planning – managed an interdisciplinary team to develop & implement annual business plans. Exceeded FY 2000 admission goal by 32 %. Integral planning member of two multi-million dollar obstetric unit.
• Advertising – collaborated with Marketing & Creative Service teams to implement an advertising campaign of media placements, special events & collateral materials
• Business Development – developed new programs to increase business volumes & cross-selling opportunities
• Relationship Management – managed relationships with C- suite leadership, operations, physicians, staff & public
• Public Spokesperson – coordinated & emceed monthly events for expectant mothers with over 90 % delivering at a Mount Carmel campus

• Developed a sales team to promote Mount Carmel tertiary services, programs, and specialists to primary care physicians and hospitals in outlying communities. Consistently achieved annual incremental growth.
• Regional Sales – increased Mount Carmel’s regional admissions by 8%.
• Database Manager – deployed & maintained the ACT! database.
• Marketing – identified & created collateral materials.
• Planner – organized Continuing Medical Education programs.
• Event Coordination – organized & conducted office manager seminars.

Park Ridge, IL

Worked with the Department of Internal Medicine to develop and manage physician relationships, provided information about hospital services, faciliated physician to physician communication and grew hospital volumes

Managed relationships with Burn Units in a 6 state territory and was responsible for consulting, training and educating staff on the use of specialty beds, such as the Clinitron bed, with burn patients.

Mba

Rn, Nursing

Ba, Psychology