Maureen Mcginty Email & Phone Number

Avon Lake, Oh, Us

Cleveland/Akron, Ohio Area

Lead and coached multiple Agile-based delivery teams in developing technical requirements, coding and testing for in-store technology products.Worked on improving new account experience for Store Associates with the goal of reducing transaction time at point-of-sale and increasing customer satisfaction in the overall shopping experience.Facilitated creation of an offshore point-of-sale test lab in India to expand testing capabilities to improve testing automation and cost.Collaborated with business partners and end users to define requirements for enterprise solutions.Application Manager for point-of-sale system that is used for over 600 stores and over 1200 colleagues.Managed both small and large project teams across multiple technology sites as well as offshore team to deploy features to improve Sales Associate and Customer user experiences.Drove development teams conversation of waterfall to agile scrum to deploy functionality faster to improve key performance indicators (KPIs).

Cleveland/Akron, Ohio Area

Supervised, coached, and managed the Agency Business Services team, national IT initiatives, procurement processes, administrative support and office requests for internal customers.Acted as a liaison between client services teams, operations and outsourced Information Technology group to address and manage IT initiatives and ongoing issues, for example; launching updated instant messaging tool and rolling out new network credentials.Drove resolution escalation path for internal stakeholders for technical or facility issues.Managed a $15 million operating budget for information technology and 8 office locations.Nationally supervised 17 Executive Assistants to deliver support to over 55 leaders.

Cleveland, Ohio

Primary contact for facility to ensure company technology, security system and building operations are fully functional. Created, defined, and managed day to day Human Resources Operations including but not limited to; processing payroll, benefit management, recruiting and performance management.

Cleveland/Akron, Ohio Area

Formally Brulant was acquired by Rosetta in 2008Human Resources Operations Director - Managed Human Resources Operation team of six to support high growth agency due to organic growth and annual acquisitions.Human Resources Manager - Benefit Management, Team Member data management, and immigration

Cleveland/Akron, Ohio Area

Formally Ernst & Young Consulting was acquired by Cap Gemini in 2000.Assistant Director, IT Helpdesk Services Manager for North America - Oversaw the outsourced 24/7 Helpdesk located in Canada, with 35 associates, managing the relationship and contract with the vendor. Managed 6 analysts of the internal 2nd level IT support group who partnered with development teams to resolve 7,000 end users’ issues.Supervising Associate, Information Project Lead / Business Analyst - Managed technical projects that created and improved internal end user web applications. Senior Associate, Resource Management Program Management Analyst - Responsible for streamlining communications and reporting for the Resource Management Group.