Maureen Mcpeak, Mba, Cpme Email & Phone Number

York, PA, US

• Participated in the development, coordination and administrative support of strategic and operational plans for the execution of Wellspan Philhaven, a Behavioral Health inpatient and outpatient provider, across the.
• Participated in development of strategies to implement new services and emerging treatment options
• Oversaw the analysis to determine the clinical and financial impact of changes to organization work flows and enhancements. Worked with others on implementation of the services and treatment
• Worked with system resources to identify and obtain external funding sources for patient and other assistance
• Collaborated with community agencies where appropriate

York, PA, US

I perform a wide variety of administrative, operational and fiscal functions including, but not limited to, planning, public relations, budget and finance, personnel, marketing, purchasing and general administrative services, to ensure successful operation and collaboration of the Behavioral Health Service Line. This position, along with the service line.

• Directed, supervised and coordinated the overall operations of clinical and administrative departments with a proactive management style
• Responsible for all aspects of Practice Operations and facility management
• Implemented use of Key Performance Indicators to monitor and improve practice operations
• Expanded practice operations by establishing two satellite locations and utilizing a Physicians’ Assistant into operations
• Implemented Durable Medical Equipment program within the practice to improve patient satisfaction and convenience and increase practice cash collections
• Responsible for Payor contracting including operational challenges and financial performance

Medical Group | Healthcare Practice Administration

Chadds Ford, PA, US

• Interim Director of Physician Practice Network responsible for twenty physician practices and one hundred and twenty employees. Involved in financial turnaround of practice network, physician contract negotiations.
• Conducted assessment of a Central Billing Office operation for a large, urban health system to uncover opportunities for improvement to process and effectiveness of cash collections
• Interim Practice Administrator for a hospital owned Anesthesia Practice. This included development of policies, procedures and job descriptions, worked collaboratively with other hospital departments to ensure patient.
• Designed job descriptions, policies and procedures for a newly developed “functional model” business office operations
• Implemented and managed reorganization of hospital business office to “functional model” which resulted in an increase in cash collections by 10% and a reduction in the Accounts Receivable
• Provided financial support for Operations Improvement Project resulting in identification and implementation of net expense reduction opportunities of 5% of the operating budget

• Developed and executed Physician Practice Operational audits to identify opportunities to increase practice revenue while maintaining or decreasing practice expenses
• Responsible for project management, development of proposals, creation and management of project budgets; proven ability to multiple tasks and prioritize in management of project, staff and client needs
• Lead resource for the firm regarding the HIPAA Transactions Sets/Data Sets as they relate to HIPAA services to clients
• Developed education and training materials and conducted presentations at seminars for prospective clients regarding healthcare regulatory issues related to Hospital Outpatient Ambulatory Payment Classifications (APC)
• Assisted clients with operational assessments to identify risk area for revenue leakage and opportunities to more accurately capture missed revenue
• Assisted in long-term care and skilled nursing facility billing reconciliation project for an urban, academic health system

• Managed seven internal medicine practices with a budgeted net revenue of $6.7 million
• Managed, under Management Service Organization (MSO) agreement, seven family practice physicians
• Integral part of management team responsible for developing a new physician compensation model
• Managed Hospitalist program based at Bryn Mawr Hospital to positively impact length of stay and costs
• Integral part of management team handling contract negotiations for prospective physicians
• Worked with practices through all phases of integration into the GVH system

• Practice Administrator (January 1997 - June1997)
• Responsible for the day to day operations of two family medicine/internal medicine practices
• Managed all aspects of staffing, patient scheduling, billing and coding, patient issues, and physician needs
• Reorganized operational procedures at practices to significantly increase productivity and patient satisfaction
• Responsible for staff development of employees
• Worked with physicians to further integrate the practices into the Allegheny systemRegional Operations Manager (March 1996- June 1997)

• Analyzed revenue and expense projections and variances for 55 assigned cost centers with a budgeted revenue of $30 million
• Responsible for annual expense budgets for same cost centers
• Designed model for utilization spreads by payor, by service, by month

• Responsible for the daily operations of the business office and admissions, for a 120 bed skilled nursing facility
• Coordinated and prepared operating and capital budgets for the division
• Monitored revenue, expense and utilization data and reported on variances

Mba, Healthcare Administration

Bachelor Of Science (Bs), Business/Finance