Maureen Muenzer, Pmp, Csm Email & Phone Number

Greater Chicago Area

Currently responsible for the integrations upgrade to the enterprise-wide Customer Relationship Management System. Managing a team of internal and external developers and QA resources to ensure 50+ integrations along with updated web services migrate successfully to the new CRM version.

Hp Information Management And Analytics (Im&A), Americas

Delivered projects on time and under budget at the highest quality level. Especially skilled at subject matter expert, business analyst, developer, UAT manager and system deployment expert. Adept at balancing scope, schedule and resources to meet business needs. Project Manager for an enterprise-wide implementation of Connected Backup for one of the largest food manufacturers in the Americas. o Collaborated with the Business to identify short and long-term roll out schedules, assisted with the prioritization of user groups, and determined storage capacity limits and other backup policies. o Managed the technical team to create the application service interface, monitored the implementation cadence of 50+ users per day, and provided daily and weekly network performance feedback to ensure minimum impact to daily operations.Project Manager for design and development of Zero Based Budgeting reports for one of the world’s largest snack companies. Reports provided a comparison of actual expenditure to budget at a department, country, region, and worldwide level for 13 cost packages all sourced from the general ledger. All data was downloaded from SAP and deployed into an existing SQL Server and Business Objects environment. o Served as a single point of contact for all requests, agreements, and project work. Provided access to and assigned appropriate resources whether network, database, system, or business subject matter expert necessary to complete project tasks.o Defined project baselines, provided status reports to track progress towards meeting objectives, produced all financial reporting and determined necessary corrective actions and/or escalations to address any deviationsProject manager for the design, installation and configuration of Records Management system for the corporate legal department of an American multinational beverage corporation and manufacturer, retailer and marketer of nonalcoholic beverage concentrates.

Greater Chicago Area

Project manager for the Loss Mitigation Group resulting in effectively securing loan modifications for over 85% of clients, twice the industry standard. Streamlined loss mitigation case management procedures to monitor progress and strengthen communication between servicer and client. Successfully implemented best practices consultation program to increase client satisfaction by developing a consistent contact paradigm.• Implemented loss mitigation case management procedures to track client progress from point of foreclosure through permanent loan modification approval.• Applied in-depth loan workout experience in the review of routine to complex financial packages to determine applicable borrower program.• Assessed borrower’s financial ability, intent, reason for default, and recommended the appropriate retention solution. • Successfully trained attorneys and paralegals in the implementation of contact management best practices.

Greater Chicago Area

Designed and constructed SharePoint sites to support the financial, audit control, and asset management activities for a major subcontractor to RSM McGladrey; a leading professional services firm providing accounting, tax and business consulting. The portal provided support to financial teams deployed to banking institutions for the purpose of closing operations, compiling asset evaluations and working with the existing client infrastructure throughout the transition period. • Developed document management and versioning procedures to facilitate collaboration, content management, and the creation of business processes and forms. • Developed training procedures for company-wide rollout of portals to support the on-boarding of individual team members.• Significantly increased the utilization of Sharepoint site through improved company wide communication, introduction of new collaboration materials and deploying strategic training releases.

Greater Chicago Area

Led an Enterprise Data Warehouse project covering end to end operations support and service management for all the components of a Marketing and Sales Application for a worldwide pharmaceutical corporation. Responsible for a newly created onshore/offshore team to support the Staging, IDS, Repositories (EDW and Data Marts), the Process (ETL/Extract Layer), the Infrastructure (Audit, Balance & Control and Meta Data) and information access layer. Developed an in-depth knowledge of key elements of Market Research and Sales Analytics for the pharmaceutical business. Jointly developed service level metrics with the Business Intelligence Competency Center (BICC) and managed operations to the service agreement at 100%.Managed Business Objects engineering team to achieve one of the highest averaging defect resolution rates for offshore teams.Have reputation for effectively creating and managing offshore teams to deliver results on-time and under budget.

Project Manager/Senior Business AnalystLed a team of programmers and analysts in the development of a software product that improved the effectiveness of Insurance Brokers with telemarketing efforts and doubled the call volume capacity.Designed the user interface that allowed brokers to streamline campaigns and document results for tracking client contacts reducing the time required for campaign planning and execution by 75%.Working as both designer and application engineer, designed and developed a web-based Group Client database that tracked application activity for high volume clients reducing turnaround renewals by 50%.From 1993 - 2005, as a stay-at-home mother, was active in PTA, Scouting and other volunteer activities while at the same time staying abreast of changes in the field

Project Manager of a $3 million Trust Service Delivery application for Bank of AmericaAs Bank of America acquired and consolidated trust offices there was an urgent need for an application to support trust administrators in a Service Center environment. Managed the overall solution development effort for the newly acquired and consolidated trusts offices. Developed program specifications and analysis of front and back office integration issues. Managed the call scripts for the Trust Service Representatives to match investment instruments and value added products to clients.Project Manager on $10 million project at AIG – headed Direct Marketing Campaign Management effortImplemented a marketing feedback system that tracked campaigns and costs with a clear ROI per campaign. Developed applications to support the AIG’s business goals and strategies, long and short term, utilizing proprietary methodologies and case tools.

Led a team for the Strategic Information Systems Group developing applications to support the client’s business goals and strategies, long and short term, utilizing proprietary methodologies and case tools. Clients included Amoco Chemical, Allen-Bradley and McDonalds CorporationsDocumented high level business strategies and goals as an initial step to understanding clients needs.Managed programming and implementation teams that ensured product was delivered on-time and within budget.Managed quality assurance with client that guaranteed product met client’s requirements.

Mba, Business - Executive Program

Bs, Psychology/Sociology