Maureen Muenzer, Pmp, Csm Email & Phone Number

Greater Chicago Area

Currently responsible for the integrations upgrade to the enterprise-wide Customer Relationship Management System. Managing a team of internal and external developers and QA resources to ensure 50+ integrations along with updated web services migrate successfully to the new CRM version.

HP Information Management And Analytics (IM&A), Americas

Delivered projects on time and under budget at the highest quality level. Especially skilled at subject matter expert, business analyst, developer, UAT manager and system deployment expert. Adept at balancing scope, schedule and resources to meet business needs. Project Manager for an enterprise-wide implementation of Connected Backup for one of the.

Greater Chicago Area

• Project manager for the Loss Mitigation Group resulting in effectively securing loan modifications for over 85% of clients, twice the industry standard. Streamlined loss mitigation case management procedures to monitor.
• Implemented loss mitigation case management procedures to track client progress from point of foreclosure through permanent loan modification approval.
• Applied in-depth loan workout experience in the review of routine to complex financial packages to determine applicable borrower program.
• Assessed borrower’s financial ability, intent, reason for default, and recommended the appropriate retention solution.
• Successfully trained attorneys and paralegals in the implementation of contact management best practices.

Greater Chicago Area

• Designed and constructed SharePoint sites to support the financial, audit control, and asset management activities for a major subcontractor to RSM McGladrey; a leading professional services firm providing accounting.
• Developed document management and versioning procedures to facilitate collaboration, content management, and the creation of business processes and forms.
• Developed training procedures for company-wide rollout of portals to support the on-boarding of individual team members.
• Significantly increased the utilization of Sharepoint site through improved company wide communication, introduction of new collaboration materials and deploying strategic training releases.

Greater Chicago Area

Led an Enterprise Data Warehouse project covering end to end operations support and service management for all the components of a Marketing and Sales Application for a worldwide pharmaceutical corporation. Responsible for a newly created onshore/offshore team to support the Staging, IDS, Repositories (EDW and Data Marts), the Process (ETL/Extract Layer).

Project Manager/Senior Business AnalystLed a team of programmers and analysts in the development of a software product that improved the effectiveness of Insurance Brokers with telemarketing efforts and doubled the call volume capacity.Designed the user interface that allowed brokers to streamline campaigns and document results for tracking client contacts.

Project Manager of a $3 million Trust Service Delivery application for Bank of AmericaAs Bank of America acquired and consolidated trust offices there was an urgent need for an application to support trust administrators in a Service Center environment. Managed the overall solution development effort for the newly acquired and consolidated trusts offices..

Led a team for the Strategic Information Systems Group developing applications to support the client’s business goals and strategies, long and short term, utilizing proprietary methodologies and case tools. Clients included Amoco Chemical, Allen-Bradley and McDonalds CorporationsDocumented high level business strategies and goals as an initial step to.

Mba, Business - Executive Program

Bs, Psychology/Sociology