Maureen Shindle Email & Phone Number

Keller Williams Pocono, 404 Park Ave, Stroudsburg, Pa 18360

Throughout my professional life, I have helped clients solve problems and achieve their goals. My success can be attributed to my excellent listening skills and decisive, business-like approach in working with customers along with my high desire to help others. I derive great pleasure from getting buyers the house they want and sellers the most money possible for their property. As your agent, I will act as your champion; providing professional and outstanding customer service at all times. My local expertise, exceptional listening and communication skills and access to extensive resources make the process effortless and uncomplicated for you.

15 Mt. Bethel Plaza, Mt. Bethel, Pa 18343

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In charge of operations responsible for the collection and maintenance of 650 elements for 5 million financial instruments that served as foundation for all product generation. Plan and implement process improvements to increase productivity and quality. Key participant in numerous strategic projects including outsourcing and system re-engineering. Managed team of 130 employees responsible for maintenance of over 5 million financial securities.Established and implemented business continuity program.Maureen Patricia Robinson Page two Headed project to offshore data collection activities: Involved in contract negotiations; developed data quality benchmarks and statistical sampling process; created training material and lead training efforts; traveled to India to perform training and assist with facilities set up. Involved in three (3) major acquisitions; coordinated and managed data collection integration activities.

Responsible for the overall monitoring of data quality for securities database of over 5 million financial instruments. Developed and managed Content Quality Program: cross functional team established to address quality issues by implementing product, system and procedural changes. Quality assessment included direct contact with high profile customers to address data issues and determine market needs. Managed global team of 25 data experts focused on data quality and sourcing.Established and managed Data Support Team; a highly trained team responsible for resolving complicated customer problems.Performed detailed analysis of statistics and trends for improved quality and cost control.

Interactive Data Pricing and Reference Data; Responsible for support and development of business line worth $30 million in revenue. Designed and implemented new products to address industry regulations and customer needs. Significant interaction with customers and sales regarding requirements. Spearheaded Y2K project modifying products where required; sun setting obsolete products. Orchestrated integration of newly acquired business. Presided over customer user group; organized monthly meetings, coordinated annual conference including presentations and guest speakers.Editor of monthly customer business newsletter. Additional Experience: Interactive Data Pricing and Reference Data Customer Service Manager (NY/MA)Key member of project team that developed new data collection system, database and product. Responsible for business requirements and system testing.Transitioned team from New York to Massachusetts. Hired and trained new team. Developed policies and procedures.Implemented new email system company wide. Technical Manager (NY)Reconciled complicated customer problems.Trained new and existing staff.Worked extensively with IT to resolve customer related issues.Maureen Patricia Robinson Page three Customer Service Representative (NY)Provided data and technical customer support for 50 high profile customers.Monitored product generation; addressed customer inquiries regarding delivery and content. Assisted management with restructuring of support model.

While at MetLife I worked in the local district office in Union City, NJ and then relocated to headquarters in New York. I managed several departments including the (then) newly formed check-o-matic department.

Ba, Business Administration

Ba, Management

Education record