Maureen Schlosser Email & Phone Number

Bremerton, Washington, United States

San Francisco Bay Area

Bellevue

• Provide first line support to Channel Partners selling VoIP products such as SIP trunking and Hosted PBX phone services
• Create quotes, orders and process local and toll-free number porting requests on all partner Sales orders
• Coordinate details on complex sales orders, shipping notifications, billing issues and technical support cases for Certified Channel Partners

• Serves as Release Manager within the BI & Billing team for Microsoft AdCenter supporting Bing Business Intelligence Core Team made up of Application & Data, Billing, Fraud and Reporting teams
• Provides coordination of high revenue & high visibility release requirements across the four teams within the core to ensure that all release practices meet the requirements of Tier I or Main Ship Room oversight.
• Drive and lead meetings across the core including Tier II Ship rooms, all hands, daily scrums and Leadership Sync meetings
• Coordinate monthly release (6 week ship cycles) across core ensuring all teams are on track to meet Quality Gate deadlines including Code Complete, Test entry and exit criterion across three environments (sometimes in.
• Assist with ranking DCRs to determine if some features can/shoul release in a different cycle than originally scoped
• Identify risks and develop mitigation plans for feature and non-feature related issues across teams making implementation recommendations and supporting those implementations as needed

• Work with teams releasing features, tools, API/Protocol or DCR patches and re-packages to coordinate release requirement activities for Alpha, Beta, RC, RTM and RTW Microsoft and Windows releases
• Design and develop InfoPath 2007 templates to simplify collection, management and reporting of release criteria
• Create SharePoint form libraries with InfoPath data mapped to provide visibility into proposed, approved, in-flight and on-hold releases
• Provide change management support to release owners converting release requirement criteria from Excel format to InfoPath form template
• Manage data within by organizing the form libraries to provide release management data to Program Manger/Owner
• Re-engineered release sign off process with workflow capability

• Developed templates and processes specific to rapid development engineering (RDE) projects to define small enhancement request program within PMO
• Created one, two and five year project roadmaps for RDE program
• Managed the program responsible for multiple small enhancements including program definition, strategic planning and process improvements to agree to program charter
• Coordinated both local and offshore Development resource efforts
• Planed budget for each small enhancement program rolling up into the overall program
• Delivered eCommerce customer facing functional enhancements with constraints of a one hundred twenty hour blended effort

• Managed multiple small to medium projects reporting to the Senior Manager for Content Operations
• Map business needs to technology solutions to ensure technical solutions meet the value added needs of the business
• Created strategic partnerships across multiple business teams
• Delivered consulting services to all audiences from users to directors to ensure consistency in communications and subject matter expert support during project phases
• Createed, owned and managed methods to ensure accountability, accuracy in reporting project status/issues at the project level across the organization
• Utilized web development skills to determine technical approach to completing specific project tasks associated with a third party hosted technology solution

• Program Manager, Contract – Aditi @ Microsoft, January 2007 through December 2007
• Managed multiple small to medium sized, enterprise affecting projects following strict SDLC (Software Development Lifecycle) and SOX compliance standards
• Managed projects impacting manufacturing, product activation, OEM and online subscription services which drive approximately 63 billion dollars in annual revenue
• Managed resources to complete the project tasks often, where adding headcount was not an option
• Created and communicate budget, resource and deliverables statuses to all key project stakeholders and project sponsors
• Designed UI (user interface) enhancement mock ups and present to business obtaining buy off while confirming feasibility with development