Forward thinking creative leader with 25 years of financial services experience. Successfully straddled the intersection between workplace and retail for majority of 20-year Fidelity career. Energized by challenge, ambiguity, finding unexpected connections and synergies, identifying unmet needs and, above all else, being relentlessly and unapologetically customer focused. I have worked in customer service, education and training, product ownership, employee advocacy, social media and marketing. You can now find me on the Mobile Strategy and Planning team where I enjoy creating roadmaps and experiences for which our customers’ needs and wants are fully met through their mobile interactions with Fidelity.