Maureen T. Heaney Email & Phone Number

670 N. Commercial Street, Manchester, Nh 03101

Goffstown, Nh

Responsible for managing projects in marketing, sales, and business management. Accomplishments include:• As a franchisee organization, managed 64% of total client projects from 2008 to 2013.• Tripled blanket agreement accounts facilitating faster client interface and billing.• Improved quality of client service by design and implementation of policies and procedures for simplified information flow, including system of “checks and balances” and priority setting.• Achieved and maintained profitability by identifying cost savings through P&L management, implementing systems and processes to ensure timely work product delivery and invoicing.• Increased company exposure through a multi-channel marketing and public relations program, which included: articles, public speaking and seminars.• As sole proprietorship, created, implemented, and maintained project-tracking system used by key personnel company-wide for client interface, scheduling and billing.• Fortified condominium market revenues by increasing average ticket on consultations and closing higher percentage of Reserve Studies.• Oversaw the execution of Customer Relation Management (CRM) software changeover.

Manchester, Nh

Management consulting firm Certified as a Woman Business Enterprise (WBE). Primarily served clients in the transportation and environmental sectors, and specialized in strategy development and execution, communications, project management, and data analysis. Responsible for project management, contract negotiations, finances, marketing, reporting, and being a customer liaison.• Selected by Commonwealth of Massachusetts to manage the procurement of a 30% increase of intercity coaches. First out-sourced procurement project of this size; completed ahead of schedule and on budget. • Engaged by Massachusetts Bay Transportation Authority (MBTA) to research, consult & recommend strategies for upgrading bus fleet to “clean diesel” fuel in advance of Federal mandate. PRIOR EXPERIENCE INCLUDES:Product Manager - NYNEX Telesector Resources GroupAssistant Product Manager - Centrex - New England TelephoneAccount Executive, Banking - AT&T Information Systems (sales award winner & first female in NH selling to this sector)Associate Account Executive; Administrative Support Services - Wholesale - New England Telephone

Education record

Completed approximately five undergraduate courses including: Accounting, Statistics, and Critical Thinking.

Education record

Completed two years of undergraduate courses.