• Hardware Installation and Configuration: Desktops, Laptops, Macs, Servers, Switches, Routers, Firewalls, Printers, Patch Panels,• HP, Dell, Panasas, QNap, IMac, Mac Mini, MacPro, MacStudio, Netgear, Cisco, Sonicwall, Ricoh, CAT 5/CAT 6, Iphone, Android• Software Installation and Configuration: MDT/WDS/SCCM/Jamf, PDQ Software Deploy, Active Directory, Azure Configuration/Support,• Group Policy, DNS, DHCP, HyperV, VMWare, VDI, Workstation Configuration/Support, Office Exchange/365 Admin Support/Adobe Admin Support• Win 7/10, Server 2008/2012, 2016 Install/Support, Mac OS High Sierra, El Capitan, Mojave, Catalina Install/Support• Recording support tickets with ServiceNow/Helpstar/Autotask Ticketing, Remote Support, Logmein123, Team Viewer, PCAnywhere• VNC, RDP, Datto, Teradici, Zoom, Ricoh/HP Printer Support, Reprise License Manager, CAT5/CAT6 Cabling/Drops• Avaya/Cisco IP Phone Install/Support, Teams/Jabber Support/Skype, Mattermost, Sharepoint, Deadline, Splashtop, Rocket Chat
Listed skills include Troubleshooting, Networking, Research, Active Directory, and 1 others.