Desktop Support Team Lead
• Installed, configured and managed (hardware):• Desktops, Laptops, Macs, Servers, Switches, Routers, Firewalls, Printers, Patch Panels, Cabling: • HP, Dell, Panasas, QNap, IMac, Mac Mini, MacPro, MacStudio, Netgear, Cisco, Sonicwall, Ricoh, CAT 5/CAT 6, Iphone, Android• Installed, configured and managed (software):• Server 2012/2016/2019, Hyper-V, VM Sphere, VMWare, Active Directory, PDQ, Remote Desktop, Teradici, Parsec,• PCAnywhere, Real VNC, Zoom, Webex, Teams, Mattermost, Slack, Rocketchat, • IT Administration: • Configure RAID 0,1,5,10, Imaging PC, Mac & Servers, Software installation, Trunk and VLAN configuration, Adding exceptions, Stacking, • Firewall apply and remove access, Create OU folders/accounts/configure and maintain group policies, Terminating patch ports• Smartphone email account support, Conference room video and audio support• Managed MSP environment, Executive technical support, manage and support ticketing SLA policies