• Monitor their organization’s networks for security breaches and investigate a violation when one occurs• Install and use software, such as firewalls and data encryption programs, to protect sensitive information• Prepare reports that document security breaches and the extent of the damage caused by the breaches• Conduct penetration testing, which is when analysts simulate attacks to look for vulnerabilities in their systems before they can be exploited• Research the latest information technology (IT) security trends• Help plan and carry out an organization’s way of handling security• Develop security standards and best practices for their organization• Recommend security enhancements to management or senior IT staff

Supervise and maintain day-to-day operations of Desktop staff providing a positive and energized team environment. Work with the department Manager to improve service levels and actively seek opportunities to streamline and automate processes.• Liaise with end-users, management and executives• Point of contact for escalation and inquiries into Desktop area• Assist in coordinating Second/Third Level support when required.• Work with internal staff to enforce policies that affect the Desktop. • Work with project teams to schedule and successfully execute project initiatives.• Provide technical on-site maintenance and support for new and existing systems• Performs bench-level preventive hardware maintenance• Implemented WSUS/SCCM integration and created a monthly phased patching process• Successfully created refresh and replaced Operating System Deployment (OSD) task sequences for Windows 7, Windows 8.1 to Windows 10 upgrade using USMT 4.0 and MDT 2010 integration• Configured Branched Distribution point, Asset Intelligence, and Windows Deployment Services/PXE• Supported Windows 7/8.1/10, 1,800+ desktops, 1300+ users, and images for multiple sites, utilized Active Directory/group policy to support and secure clients, including configuring regional settings, registry settings, SCCM client install startup scripts, etc. • Packaged applications using Admin Studio. Created, tested, documented, and installed applications and custom shims for Windows 7 using Application Compatibility Toolkit on multiple test workstations. Deployed applications, scripts, shims, and service packs (XP SP2 to SP3, etc.) using SCCM, monitor installation status, troubleshoot, worked with vendors, and resolved installation and OSD failures.• Upgraded SCCM 2012 to SP1 and to R2• Creating custom reports utilizing the SCCM DB using custom SQL queries and SQL Reporting Services• Windows batch and PowerShell scripting.

Environment: Windows XP, Windows 8.1, Windows 10, SCCM, Dell PC’s, Lenovo PC’s, Exchange 2010, Xerox XDM, Call Manager 9.1• Provide technical support to office and remote users in Windows XP, Windows 7, Windows 8 and Windows 10 environments• Provide in-house support for Windows 2003 & 2008 servers• Perform tape backup and file restore using Veritas Netback UP software and LTO tape system• Administer AD user accounts• Provide mobility support in Blackberry, iPhone and iPad settings.• Key member of large scale hardware upgrade and OS refresh projects, managing contractors and schedules.• SCCM Management• Altiris Management

Supports users on a variety of desktop and laptop computers employing Windows XP, Microsoft Office, Adobe Acrobat, and diverse desktop and web-based applications distinctive to the mortgage profession. Environment: Windows XP, Microsoft Office 2003, Windows Server 2003, Dell PC’s, Ricoh Multifunction Printer• Responsible for the general hardware pool and other IT physical resources• Video and web conference setups• Document and replicate technical issues reported by customers• General system security with emphasis on malware prevention and elimination• Client support including workstation installation, maintenance, troubleshooting, and printer support• Telcom support

Environment: Windows XP, Windows Server 2003, Active Directory, Exchange, Outlook 2003, Veritas Backup Exec, Blackberry Enterprise Server for MS Exchange, Track It ticketing system, 3COM VoIP, Cisco 1750 Router, Symantec Ghost Imaging• Lead member of proactive, energetic technical support team, • Maintain helpdesk and asset tracking database information• Provided training and technical support for our account executives• Network support for Cisco 1750 router, windows 2003 domain controller, exchange server, file and print server, and backup solutions server• Telcom support for 3COM voice over IP phone system• Installation and operation of Backup Exec application and ADIC Tape drive• Development and implementation of backup solution and data protection• Creation and maintenance of Active Directory accounts and Exchange email distribution groups • Conducted software installation of test network involving Windows 2003 Server and Windows XP client operating system • Performed imaging of 50 desktops with Windows XP operating systems, using Symantics’s Ghost Imaging Software• Supported clients using Track-IT Helpdesk Software, issues ranged from Outlook Email connectivity to Printer problems• Configured client side Citrix remote access software, Outlook email, and Destiny LOS software• Provided BlackBerry support for over 500 users