Maurice Mitchell Email & Phone Number

Chapel Hill, Nc, Us

* Inputting data into computer systems accurately and efficiently* Verifying data accuracy and completeness* Keeping sensitive information confidential* Perform Data entry using Quickbooks* Maintain the excel spreadsheet for church finances* Track finances: Keep track of Offerings and Tithes for each church member using excel* Retrieve data as requested* Problem solving and analytical skills* Tolerance for repetitive tasks* Member of the Finance Committee

Raleigh, Nc, Us

* Provide application administration and support for the NC Vehicle Tax and Tag System (VTS).* Provide day-to-day production support for the application* Coordinate maintenance activities for the VTS in a multiple stakeholder environment.* Work closely with management, peers, and technical support contacts on activities relating to application management, patch management, capacity planning, incident and change management activities* Knowledge of complex systems is required in order to solve problems timely and keep systems operational* Ensure that all quality assurance, change management, configuration control, security and user recovery procedures are followed.* Use established life cycle development phases and established software development and maintenance standards

Los Angeles, Ca, Us

* Monitor Cawa/Messageway File Transfer Alerts* Issue Resolution - serves as primary point of contact for incoming requests, incidents, or problems for applications. Escalates issues as appropriate.* Application Support - provides support to business users inclusive of investigating data discrepancies, reviewing application errors, troubleshooting integration points from upstream and downstream systems, and interacts with vendors when required. Manages and resolves technical issues while providing excellent customer service.* Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication. * Business Analysis - monitors application performance and proactively identify issues. Performs root cause analysis to identify errors and problematic trends to help determine solutions and improve application functionality. Documents system issues, limitations, and errors.* Create ServiceNow Tickets for Application Issues* Update End of day Turnover email

Charlotte, North Carolina, Us

* Administer and maintain Windows Server Domain and system, and full Active Directory services* Experience with Active Directory administration including creating and managing Group Policy Objects and logon scripts* Experience with setting up security for folders using Active Directory on Windows Servers* Responding to both automated and client-based tickets, resolving to customer satisfaction within SLA* Windows Server (2008, 2012, 2016); Active Directory; Print Queue Administration; File Share Permissions* Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS) experience* Experience with Windows Enterprise Server Operating system and Server Administration* Configuring and maintain monitor and alerting solution; Respond to server alerts and remediate any issue* Configure, install and maintain system hardware on Windows 2003, 2006, 2008 and 2016 servers* Provide primary support for day-to-day IAM activities* Use Cyberark to access servers* Perform server deployment and server retirements* Use ServiceNow ticketing systems

Armonk, New York, Ny, Us

* Provide Operations support to Cloud Managed Application Services customers* Utilizing ISM Maximo, Siebel, SCCD and Zeacom.* Monitor and address incident alerts utilizing written process & procedures.* Engage support teams, escalate high severity issues, create manual incidents as required.* ITIL Incident Management* Utilize Incident/Problem/Change tools.* Excellent oral and written communications skills, as well as strong team and customer relationship skills.* Assisting with troubleshooting, performance monitoring, and tuning* Assist with leading problem resolution to root cause & take initiative in identifying and fixing broken processes* Provide technical support including server, database, and application support to Cloud customers* Manage incident management bridge calls with support teams,* Monitor and validate critical and non-critical alerts across multiple ticket systems and applications.* Respond to Network Outages by contacting the network teams* Managing and responding to incoming tickets and resource requests related to server VMs* Engage CIC (critical incident communicator) to meet customer resolution within SLA guidelines* Ensure that the incident management process is followed and that incident and problem records accurately reflect actions taken to restore service

Armonk, New York, Ny, Us

*Languages: JES2, JES3, TLS/E, ISPF, JCL (abend resolution), Roscoe, CICS and Jobmaster. Solaris 2.X *System Administration. UNIX Shell scripting, UNIX Basic Commands, BMC Control M, CA Unicenter, VMS and HP OpenView.*Ability to support IBM OS/390 -- Z/OS systems.*Ability to monitor production & daily performance of all platforms.*ManageNow, ServiceNow, Remedy, or ISM Ticketing systems OS400 System Software*System Restoration, Disaster Recovery, and High Availability*Execute Start and Stop jobs using Control-M*Monitor MVS and UNIX environments and respond to alerts.*Performed Disaster Recovery testing for all our business units, on an annual basis.*Work on Mainframe network and application issues in a Help Desk and a data center environment. *Maintain AS400 hardware, software, network connectivity.*Monitor Z/OS mainframe computer system, Amdahl 4570, AS/400, Solaris 9, Windows 98, Windows 2000, Windows XP, Windows Vista and Windows 7. Maintain the monitoring NIMSOFT software to monitor all the LPAR's*Manage Hardware and Software maintenance for System and HMC, including Fix Packages, Software Upgrades, and Hardware Upgrades for both OS and 3rd Party Applications.*Identify, diagnose, and resolve equipment and line faults by referring issues to vendors or implementing back-up and recovery processes*Received MBI Clearance*Monitor and execute batch processing on multiple OS platforms using line commands

San Jose, Ca, Us

*Team Lead for the Webex Engineers*Provide timely technical support to users to install and support the Webex tool* Resolving user problems by answering questions and requests via phone and email* Ability to comprehend Automatic Call Distributor (ACD) systems and trouble ticket processes* Perform Desktop Support for users with Vpn and Microsoft Outlook issues* Boost satisfaction with remote support* View customers' screens, collect system information, and control desktops to resolve issues quickly* Easily monitor, queue, and route support requests * Meet regulatory, policy, and service-level agreement requirements

Dallas, Tx, Us

• Reviewed, analyzed, and diagnosed hardware/software/communications and applications technology based problems in multiple operating systems and areas of technology• Resolved issues associated with network connectivity, DSL networking, internet proxy server, and access to network applications

Bachelor’S Degree, Computer Information Systems/Business Administration

High School