Maurice Moore Email and Phone Number
Maurice Moore work email
- Valid
- Valid
Maurice Moore personal email
Maurice Moore is a Consultant at Maxwell Healthcare Associates, LLC. He possess expertise in call centers, customer satisfaction, telecommunications, customer experience, analysis and 19 more skills. Colleagues describe him as "Maurice is a pleasure to work with on a daily basis. He is extremely knowledgeable and willing to learn new processes. He is a team player, but works well independently. He is great at training new employees on his team. I would recommend his work to anyone."
Maxwell Healthcare Associates, Llc
View- Website:
- maxwelltec.com
- Employees:
- 61
-
ConsultantMaxwell Healthcare Associates, LlcHouston, Tx, Us
-
Project ManagerCtg Feb 2024 - PresentAmherst, New York, Us -
ConsultantMaxwell Healthcare Associates, Llc Feb 2019 - PresentShoreview, Minnesota, Us -
Application AnalystCsi Companies Feb 2020 - Jan 2024Jacksonville, Florida, Us -
Project ManagerHomecare Homebase Jan 2018 - Feb 2019Dallas, Tx, Us -
Implementation ConsultantHomecare Homebase Oct 2016 - Jan 2018Dallas, Tx, UsSoftware education and business optimization consulting for home health and hospice.Collaborated with corporate leadership to develop solutions that streamline process and optimize productivity.Instructed clinicians and agency staff on functionality and appropriate use of all products within the HCHB software suite.Built and set up customized content and features for client databases.Mentored new associate consultants as they navigated year one, assisting with professional development and acclimation.
-
Supervisor, Resource ManagementFrontier Communications Nov 2015 - Oct 2016Dallas, Texas, UsManaged Workforce Management staff in various activities including capacity planning, call forecasting, special events, call center statistics, and report data.Responsible for managing call routing in a multi-site environment to ensure an efficient workload and workforce balance while supporting the organizations' vision, mission, and organization objectives.Oversee the development of schedules and scheduling approaches to improve service levels, reduce cost and achieve performance goals. -
Analyst, Resource ManagementFrontier Communications Sep 2014 - Nov 2015Dallas, Texas, UsAnalyzed historical data and trends to continuously improve schedule and forecast accuracy.Supported Phone/Email routing decisions, monitoring systems and providing recommended workflow options and directives to maintain acceptable service levels.Oversee and monitor real-time call activity at various call centers and make necessary staffing adjustments.Provided front line system issue support and coordination with help desk and technology support.
-
Network DispatcherFrontier Communications May 2012 - Sep 2014Dallas, Texas, UsMonitored of all central office dispatch queues and escalating as needed to ensure work is completed within set objectives.Coordinated/deployed resources as determined by alarms, queues, trouble volumes, outages, preventative maintenance requirements, and switch diagnostics.Monitored all regional after- hours Network Operations trouble activity.
-
User Acceptance TesterFrontier Communications Jul 2011 - May 2012Dallas, Texas, UsResponsible for converting customer data from Verizon systems to Frontier systems in 13 states for acquisition. Designed and executed test cases, documenting, bug fixing, beta testing, supporting go/no-go decisions, and defect reporting.Lead team of 15 testers for multiple environments.
-
Consumer Sales Consultant/Team LeadVerizon Mar 2010 - Jul 2011Basking Ridge, Nj, UsHandled customer requests for installation, disconnection and change orders for phone and internet service. Negotiated service order requests from customers for installation, change or removal of telephone, data, and related services.Answer consultant's questions and manage customer escalations.Filled in as acting Supervisor as more were hired. -
Management InternshipChecksmart Jan 2010 - Apr 2010Dublin, Oh, UsSupervised the work of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Trained and instructed employees in job duties and company policies and procedures.Researched, compiled, and prepared reports, and other information required by management or governmental agencies.
Maurice Moore Skills
Maurice Moore Education Details
-
University Of PhoenixGeneral -
Harrison CollegeManagement
Frequently Asked Questions about Maurice Moore
What company does Maurice Moore work for?
Maurice Moore works for Maxwell Healthcare Associates, Llc
What is Maurice Moore's role at the current company?
Maurice Moore's current role is Consultant.
What is Maurice Moore's email address?
Maurice Moore's email address is ma****@****ier.com
What schools did Maurice Moore attend?
Maurice Moore attended University Of Phoenix, Harrison College.
What are some of Maurice Moore's interests?
Maurice Moore has interest in Entrepreneurship, Traveling, Leadership Development, New Technologies, Sales.
What skills is Maurice Moore known for?
Maurice Moore has skills like Call Centers, Customer Satisfaction, Telecommunications, Customer Experience, Analysis, Troubleshooting, Customer Retention, Management, Team Leadership, Process Improvement, Call Center, T1.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial