An ambitious, creative and diligent Business Support Professional equipped with over 20 years of administrative and operational support experience in the insurance industry. Offering the ability to execute end-to-end project management by identifying responses and methodologies to enhance results. Highly skilled in providing analysis of the network and administrative structures, recommending system efficiencies and upgrades. KEY STRENGTHS ☑ Communication, Networking, and Interpersonal Skills: Skilled at delivering tailored verbal and written communication to a diverse range of people, easily building rapport to cultivate valuable networks. ☑ Leadership, Negotiation and Strategic Planning: Adept in motivating towards a unified target, delivering exceptional influencing and negotiation skills to achieve goals, maintain enthusiasm and apply operational strategies, focused on streamlining processes and assuring compliance with legislation and safety protocols. ☑ Project Management: Strong time management and organisation skills to drive high performance, using appropriate judgement and expertise, with the ability to prioritise and delegate tasks effectively, supporting smooth operations and meeting project deadlines with ease. ☑ Team Builder: Highly developed teamwork skills, with the ability to motivate others and encourage team cohesion while building valuable relationships and creating opportunities for personal development. ☑ Professional Composure: Trained and experienced in a highly competitive and fast-paced environment, excelling in quick accurate decision making, consistently remaining levelheaded during stressful situations. ☑ Problem Solving: Superb conflict resolution skills, with the ability to apply strategic thinking, evaluation skills and risk assessment to diffuse volatile situations, and overcome challenges to move forward positively. ☑ Team Cohesion: Well developed self-awareness, with the ability to remain on task, and maintain enthusiasm, highly competent in being self-driven and dedicated to the task at hand, applying advanced influencing, negotiation, conflict resolution and mediation skills to achieve successful project outcomes.